Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
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Lydia Afoakwa

Lydia Afoakwa

Killeen,Texas

Summary

Seasoned Customer Associate with at least 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE ASSOCIATE

WALGREENS
11.2022 - Current
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improve customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Keep customer spaces clean, neat and organized for maximum appeal.
  • Distribute information to in-store guests and answer questions to serve needs and drive sales.
  • Assemble completed orders and process accurate payments to minimize accounting errors.
  • Protect products from damage by using proper packaging and bagging techniques.
  • Assist customers in making informed purchase choices and selecting products.
  • Attend to customer complaints and process product return or replacement requests.

JEWELRY/APPAREL ASSOCIATE

WALMART
10.2020 - 06.2022
  • Displayed and organized products in store to help customers locate products easily.
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Used POS system to process sales, returns and exchanges.
  • Operated cash register to complete cash, check and credit card transactions.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.

GROCERY CLERK/CASHIER

PUBLIX GROCERY STORE
11.2017 - 04.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, and locate items.
  • Restocked and organized merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Checked aisles for spills to complete quick clean-up.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

CASHIER/TEAM LEADER

FRESHENS
06.2016 - 11.2017
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.

CASHIER

BURGER KING
12.2014 - 02.2016
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Resolved customer complaints independently or with aid of supervisor.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Counted till at beginning of shift to confirm correct starting total.

Education

Certification - Medical Assisting

PURDUE UNIVERSITY GLOBAL
Lafayette, IN
05.2023

Skills

  • Understanding Customer Needs
  • Customer Service and Assistance
  • Product Merchandising
  • Process Transactions
  • Refund Processing
  • Customer Data Confidentiality
  • Ph Testing
  • Phlebotomy
  • Infection Control Procedures
  • Patient Assessments
  • Vital Sign Monitoring

Certification

  • RMA - Registered Medical Assistant

Languages

Twi
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You often meet your fate on the road you take to avoid it.
French proverb

Timeline

CUSTOMER SERVICE ASSOCIATE

WALGREENS
11.2022 - Current

JEWELRY/APPAREL ASSOCIATE

WALMART
10.2020 - 06.2022

GROCERY CLERK/CASHIER

PUBLIX GROCERY STORE
11.2017 - 04.2020

CASHIER/TEAM LEADER

FRESHENS
06.2016 - 11.2017

CASHIER

BURGER KING
12.2014 - 02.2016

Certification - Medical Assisting

PURDUE UNIVERSITY GLOBAL

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Lydia Afoakwa