Lydia Alago
Roselle
Summary
Motivated and compassionate provider seeking to apply solid organizational and communication skills in a work setting where service is top priority.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Center for Digestive Diseases
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
Admissions Coordinator
Elev8 Detox and Residential Treatment Facility
05.2020 - 06.2023
- Helped patients with admissions process and adhered to state and federal laws.
- Handled insurance claim duties and verified that each met standards of admissions.
- Maintain communication with hospitals for pending discharges
- Work closely with case managers and nursing staff for appropriate level of care placement for incoming patients.
- Complete admissions paperwork
- Efficiently perform insurance verification and pre-certification functions.
- Demonstrate knowledge of HIPPA privacy regulations.
- Remain up-to-date with all authorizations.
- Maintain admissions log along with discharge log
- Tracked daily census log for 108n bed facility.
- NjSmas proficient through Daisie component
- Proficient with Kipu
- Phone triage for incoming patients
- Assisted with referral placement for all client that did not meet program guidelines.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2020
Certificate Phlebotomy
E & S Academy
06.2020
Skills
- Hospitable and Friendly
- Client Relations
- Experience in Medical Admissions
- Understanding of Insurance Options
- Planning and Coordination
- Team Management
- Good Work Ethic
- Organizational Skills
- People Skills
- Supervision & Leadership
- Customer Service
- Reliable & Trustworthy
- Patient Care
- HMO- Medicare and Medicaid benefit Plans
- Office Support
- Multiple phone line
- Faxing and filing
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
Certification
- High School Diploma
- Certificate in Phlebotomy
- License Home Health Aide
Timeline
Medical Receptionist
Center for Digestive Diseases
05.2024 - Current
Admissions Coordinator
Elev8 Detox and Residential Treatment Facility
05.2020 - 06.2023
Certificate Phlebotomy
E & S Academy
High School Diploma -
Penn Foster Career School
Similar Profiles
Lynn BrownLynn Brown
RN SURGICAL SERVICES at St Joseph Candler Center for Digestive DiseasesRN SURGICAL SERVICES at St Joseph Candler Center for Digestive Diseases
Lynn BrownLynn Brown
RN Surgical Services at St Joseph Candler Center for Digestive DiseasesRN Surgical Services at St Joseph Candler Center for Digestive Diseases
Abagayle ZedikerAbagayle Zediker
Medical Receptionist at Digestive Diseases CenterMedical Receptionist at Digestive Diseases Center
GAIL SLOBODNIKGAIL SLOBODNIK
Customer Service Representative at OptumCustomer Service Representative at Optum
Tommy ScaglioneTommy Scaglione
HVAC Technician at A-perfect ClimateHVAC Technician at A-perfect Climate