Lydia Alexius
Lumberton,MS
Summary
Dedicated Customer Service Team Member with commitment to customer service. Known for developing productive relationships, resolving issues and winning customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service
Slade’s Fish Hatchery
Lumberton, MS
01.2022 - Current
- Provide Friendly Customer Service, Answer Phones, Deliver Fish to Customer, Deliver Bait and Tackle to Bait Shops
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed orders, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
Cashier
Long Leaf Farms & Garden
Poplarville, MS
01.2015 - 02.2016
- Collected payments and provided accurate change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed refunds for worn, damaged and broken merchandise.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed other duties as assigned by management.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
Receptionist
Strojny & Strojny Financial Services
Poplarville, MS
11.2011 - 05.2013
- Assembly Tax Papers and E-File Tax Returns
- Complete Day Page for each Tax Preparer, Fax Bank Acks
- Prepared new client packets containing relevant paperwork.
- Assisted with special projects assigned by management when required.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Cashier/Sales Associate
Hollister
Hattiesburg, MS
2010 - 2011
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Used suggestive selling techniques to promote add-on sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
Cashier/Sales Associate
PacSun Clothing
Hattiesburg, MS
2009 - 2010
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Used suggestive selling techniques to promote add-on sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
Movie Theater Attendant
O'Neil Movie Theatre
Picayune, MS
2006 - 2009
- Experienced with Maintaining a Concession & Ticket Stand.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Collected payments and provided accurate change.
- Threaded Movies
- Kept accurate records of ticket sales and concession stand purchases using POS systems.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Swept food, debris and trash off of lobby and movie room floors.
- Restocked concession stands with food, drinks, napkins, and utensils throughout each shift.
Cashier
Two Cracker Grocery
Kiln, MS
2005 - 2007
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Stocked shelves and coolers with merchandise when needed.
Education
Associates in Applied Science - Business Marketing Management
Pearl River Community College
Poplarville, MS05-2013
Skills
- Direct Sales
- Order Processing
- Customer Service
- Relationship Building
- Teamwork
- Microsoft Office
- Data Entry
- Understanding Customer Needs
- Computer Skills
- Complaint Resolution
- Payment Processing
- Cash Handling
Timeline
Customer Service
Slade’s Fish Hatchery
01.2022 - Current
Cashier
Long Leaf Farms & Garden
01.2015 - 02.2016
Receptionist
Strojny & Strojny Financial Services
11.2011 - 05.2013
Cashier/Sales Associate
Hollister
2010 - 2011
Cashier/Sales Associate
PacSun Clothing
2009 - 2010
Movie Theater Attendant
O'Neil Movie Theatre
2006 - 2009
Cashier
Two Cracker Grocery
2005 - 2007
Associates in Applied Science - Business Marketing Management
Pearl River Community College
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