Lydia Almeida
Redmond,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Owner
Bright Home Cleaning Services
2011.10 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Au Pair
Au Pair In America
2008.05 - 2010.12
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Improved children''s language skills through engaging conversations and interactive language games.
- Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
- Assisted in improving children''s academic performance by providing tutoring and homework support.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
- Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
- Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
Senior Human Resources Analyst
Intervalor
2006.01 - 2008.05
- Enhanced employee satisfaction by implementing innovative HR programs and initiatives.
- Streamlined recruitment processes for improved efficiency and reduced time to hire.
- Developed comprehensive employee onboarding program, increasing retention rates.
- Supported organizational development by designing targeted recruitment and onboarding programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Psychology Intern
Universidade Ibirapuera
2004.08 - 2006.08
- Enhanced client understanding of psychological concepts by conducting comprehensive assessments and presenting findings in an accessible manner.
- Improved patient treatment outcomes through consistent collaboration with multidisciplinary team members to develop tailored intervention strategies.
- Supported clients'' emotional well-being by providing individualized therapy sessions addressing various mental health concerns.
- Increased access to mental health services for diverse populations by offering culturally sensitive interventions and resources.
- Promoted positive behavioral change among clients through the implementation of evidence-based cognitive-behavioral techniques.
- Contributed to ongoing research studies, collecting and analyzing data to further the field of psychology.
Education
Bachelor of Arts - Psychology
Universidade Ibirapuera
Sao Paulo, SP, BrazilSkills
- Business Management
- Budget Administration
- Strong Organization Skills
- Effective Communication
- Leadership abilities
- Attention to detail
- Knowledge of cleaning techniques and products
- Customer Service for client satisfaction
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Additional Information
I actively contributed to engage new families coming to church and registering their children into Sunday School and in some education programs. Demonstrated strong organizational and a commitment to fostering a sense of community within the congregation. Also dedicated time and efforts to support my child's school events always maintaining a positive and collaborative approach.
Timeline
Owner
Bright Home Cleaning Services
2011.10 - Current
Au Pair
Au Pair In America
2008.05 - 2010.12
Senior Human Resources Analyst
Intervalor
2006.01 - 2008.05
Psychology Intern
Universidade Ibirapuera
2004.08 - 2006.08
Bachelor of Arts - Psychology
Universidade Ibirapuera
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