Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Lydia Alvarez

Director Office Management
Forest Hills,NY

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Director, Office Management

JLL
New York, NY
04.2022 - 12.2023
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Maintained computer and physical filing systems.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Reported to senior management on organizational performance and progress toward goals.
  • Resolved problems, improved operations and provided exceptional service.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.

Assistant Facilities Manager

JLL
New York, NY
10.2015 - 03.2022
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Scheduled and monitored on-site inspections of facility.
  • Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
  • Enforced compliance with OSHA regulations and company policies.
  • Supervised vendors and contracts to support office environment.
  • Provided insights to executive leadership on new trends for office environment.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Monitored and coordinated workflows to optimize resources.
  • Monitored expenditures to mitigate risk of overages.

Office Manager

JLL
New York, NY
01.2010 - 10.2015
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Master of Arts - Public Administration

Long Island University, Brooklyn
05.2001

BBA - Human Resources Management

Baruch College of The City University of New York, New York, NY
05.1990

Skills

  • Planning and coordination
  • Computer skills
  • Multitasking
  • Analytical
  • Issues resolution
  • Contract Management
  • Business administration
  • Staff Management
  • Financial Management
  • Operations management
  • Strategies and goals
  • Verbal and written communication
  • Negotiation

Languages

Spanish
Native/ Bilingual

Certification

  • Notary New York License - 2022

Timeline

Director, Office Management - JLL
04.2022 - 12.2023
Assistant Facilities Manager - JLL
10.2015 - 03.2022
Office Manager - JLL
01.2010 - 10.2015
Long Island University - Master of Arts, Public Administration
Baruch College of The City University of New York - BBA, Human Resources Management
Lydia AlvarezDirector Office Management