LYDIA ANNE PIERCE
Jacksonville,North Carolina
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Saltwater Grille
07.2024 - 09.2025
- Led daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new staff, fostering a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed schedules to align staffing needs with peak business hours, enhancing productivity.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Developed unique events and special promotions to drive sales.
Certified Server Trainer
Pizza Bonez
05.2023 - 09.2024
- Trained new staff on service protocols and customer engagement techniques.
- Developed training materials to enhance knowledge retention and operational efficiency.
- Monitored team performance, providing feedback to ensure adherence to service standards.
- Facilitated workshops focused on menu knowledge and upselling strategies.
- Streamlined the server training process by creating detailed manuals, guides, and resources for ongoing reference.
- Ensured consistent excellence in service standards by continuously updating training materials to reflect current industry trends, menu updates, and company initiatives.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Improved overall staff performance by providing consistent feedback, evaluations, and follow-up coaching.
Server Shift Leader
Metro Diner
03.2022 - 03.2023
- Supervised team performance during busy shifts to ensure exceptional customer service.
- Trained and mentored new servers on menu knowledge and service standards.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Enforced health and safety regulations to ensure compliance in dining area.
- Conducted regular team meetings to communicate updates and improve service techniques.
- Cultivated warm relationships with regular customers.
Server, Bartender, Host, Expo
Chuy’s Tex Mex
01.2022 - 01.2023
- Proficiency in menu knowledge as well as drinks
- Creating a home like atmosphere for our guest
- Making sure food got out to the tables fast and precise
- Taking guest to there table and creating a warm welcoming experience right from the host stand
- Use of Point of sales system and an understanding on both sever and management side of the system
Student ambassador
Stetson university
01.2021 - 01.2022
- I greeted incoming students and gave campus tours
- Worked alongside our leadership team to host amazing recruiting events
- Got to run my own events virtually and in person to welcome incoming students
Cashiers, Food Runner, Dishwasher, Line Cook, Server
Sonnys Steak hoagies
01.2019 - 01.2021
- Learned how to properly sanitize and clean dishes
- Was the first person you saw in the restaurant and checkout with
- Handled both walk in and phone in orders making sure they were properly packed and given out
- Worked curbside during the pandemic making sure to keep costumers happy and safe
- Got my first taste of serving and upselling
Education
High School Diploma -
Mcarthur High School
Hollywood, FL06-2021
Skills
- Point of Sales
- Certified in all of the Microsoft Suite
- Leading teams to success
- Dedication to anything I do
- Creating a positive work environment for everyone
- Staying calm in stressful situations
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer service
Timeline
Assistant Manager
Saltwater Grille
07.2024 - 09.2025
Certified Server Trainer
Pizza Bonez
05.2023 - 09.2024
Server Shift Leader
Metro Diner
03.2022 - 03.2023
Server, Bartender, Host, Expo
Chuy’s Tex Mex
01.2022 - 01.2023
Student ambassador
Stetson university
01.2021 - 01.2022
Cashiers, Food Runner, Dishwasher, Line Cook, Server
Sonnys Steak hoagies
01.2019 - 01.2021
High School Diploma -
Mcarthur High School