Overview
Work History
Education
Skills
Timeline
Generic

Lydia Arnold

Kansas City ,MO

Overview

6
6
years of professional experience

Work History

Personal Lines Service Center Account Coordinator

AssuredPartners
Kansas City, MO
05.2024 - Current
  • Acted as a primary point of contact for clients, providing day-to-day service and support for personal insurance policies (home, auto, umbrella, etc.).
  • Handled policy modifications, endorsements, and renewals with precision using agency management systems.
  • Reviewed client accounts to identify coverage gaps, recommend appropriate solutions, and support Account Executives in retention efforts.
  • Collaborated with insurance carriers to obtain quotes, resolve billing issues, and expedite service requests.
  • Upheld meticulous record-keeping aligned with regulatory standards.
  • Delivered exceptional customer service through prompt communication, proactive follow-ups, and personalized policy support.
  • Handled numerous tasks in a dynamic service center, ensuring attention to detail.

Dental Assistant

LeBlanc & Associates
Prairie Village, KS
10.2021 - Current
  • Sanitized medical equipment and prepared rooms for subsequent treatments.
  • Collected and analyzed patient records, data, and health history to aid dentists in diagnostics.
  • Utilized conventional and digital methods to generate dental radiographs for the identification of tooth decay, cavities, and other treatable conditions.
  • Captured bitewing, periapical, panoramic, and occlusal X-rays for dental evaluations.
  • Laid out dental instruments and equipment before procedures.
  • Recorded patient data in dental records system ensuring confidentiality.
  • Operated automated washers to ensure sterilization of instruments.
  • Enhanced operational efficiency by assisting chair-side during dental examinations and procedures.
  • Administered protective coatings to mitigate cavity formation.

Server

Barrio
Kansas City , MO
12.2019 - 08.2021
  • Enhanced profitability by recommending specials, wine, and desserts.
  • Informed guests about daily specials and menu options.
  • Generated higher sales figures with targeted product suggestions.
  • Maximized table-turn efficiency, leading to higher-than-average sales figures.
  • Verified customer age to ensure legal drinking requirement compliance.
  • Processed food and beverage orders.
  • Evaluated designated zones to identify and resolve customer requirements.
  • Managed terminal operation to log orders, divide bills, and tally totals.

Data Entry Clerk

Arnold & Associates Residential Realtor
Leawood, KS
06.2019 - 01.2021
  • Accurately entered and maintained property listing details, client contact information, and transaction timelines in internal databases and MLS platforms, under agent supervision.
  • Organized listing flyers, marketing materials, and appointment schedules.
  • Managed electronic and physical filing systems for real estate files, ensuring compliance with brokerage standards.
  • Coordinated agent calendars, scheduled showings, and confirmed appointments with clients and vendors.
  • Answered phone calls and emails to facilitate office communication.
  • Supported the real estate team with data tracking, reporting, and back-office tasks to streamline workflow and enhance client service.

Receptionist (Temp Position)

The Sloan Agency Inc.
Prairie Village, KS
03.2019 - 05.2019
  • Hired to cover the position while employee was on maternity leave
  • Answered and directed incoming calls using multi-line telephone system
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Provided skilled clerical support to all team members, promoting improved office efficiency and enhancing productivity
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Kept reception area clean and organized to offer positive first impression to every visitor

Education

Business

Johnson County Community College

High School Diploma -

Blue Valley North High School
2018

Skills

Excellent Customer service skills, I consistently use

active listening technique to build relationships with customers. I am self motivated and show up with a positive attitude. I have strong verbal and written communication skills and I am authentically persuasive. I understand and believe in the importance of improving customer experience.

Timeline

Personal Lines Service Center Account Coordinator

AssuredPartners
05.2024 - Current

Dental Assistant

LeBlanc & Associates
10.2021 - Current

Server

Barrio
12.2019 - 08.2021

Data Entry Clerk

Arnold & Associates Residential Realtor
06.2019 - 01.2021

Receptionist (Temp Position)

The Sloan Agency Inc.
03.2019 - 05.2019

Business

Johnson County Community College

High School Diploma -

Blue Valley North High School

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