Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lydia Asenso

Pickerington,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects.

Overview

6
6
years of professional experience

Work History

Crew Member

Bath & Body Works
09.2022 - Current
  • Provided excellent customer service by greeting customers and meeting quality
  • Took online orders
  • Worked front counter, assisting customers abd collecting money

Line Assembler

Shiseido Cosmetics
06.2022 - 07.2022
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Practiced standard operating procedures for consistent production results.
  • Restocked other stations and moved completed items to other stations for additional processing.
  • Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.

Packer

Fed Ex Ground
01.2022 - 03.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.

Stower

Amazon
09.2021 - 12.2021
  • Maintained clean and organized workspaces to uphold safety standards.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Separated damaged items from functional ones before placing on shelves.
  • Sorted over 1000 products onto shelves according to type, weight and size.

Cashier

Kroger
09.2020 - 09.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Crew Team Member

McDonald’s
07.2019 - 08.2020
  • Operated register to process payments and collect cash payment for order totals.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted customers at drive-thru and took food orders.
  • Worked front counter, drive-thru and other areas.

Education

Pickerington High School Central
Pickerington, OH
05.2021

Skills

  • Verbal and Written Communication
  • Forklift Operation
  • Food Preparation and Safety
  • Time Management
  • Stocking and Replenishing
  • Store Opening and Closing
  • Willingness to Learn
  • Clear Communication
  • Complex Problem-Solving
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Twi
Limited Working

Timeline

Crew Member

Bath & Body Works
09.2022 - Current

Line Assembler

Shiseido Cosmetics
06.2022 - 07.2022

Packer

Fed Ex Ground
01.2022 - 03.2022

Stower

Amazon
09.2021 - 12.2021

Cashier

Kroger
09.2020 - 09.2021

Crew Team Member

McDonald’s
07.2019 - 08.2020

Pickerington High School Central

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Lydia Asenso