Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Lydia Assefa

Arlington,VA

Summary

Proven leader with extensive experience at The Home Depot Inc, excelling in operations management and team leadership. Expert in enhancing customer satisfaction and streamlining inventory processes, demonstrated through improved performance outcomes and efficient staff training. Skilled in problem-solving and outstanding communication, driving significant growth and operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

The Home Depot Inc
09.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Operation Manager

The Home Depot Inc
05.2020 - 09.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Supervisor

The Home Depot
05.2017 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Customer Service Representative

The Home Depot Inc
08.2017 - 05.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

SUBWAYRestaurants
01.2017 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Office Assistant

Ghion Tax Services
12.2015 - 04.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

Business Management -

Northern Virginia Community College
Annandale, VA
05.2019

John R Lewis
Springfield VA
05.2017

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Store Merchandising
  • Retail Inventory Management
  • Shift Scheduling
  • POS Systems
  • Goals and performance
  • Team Building and Leadership
  • Operations Management
  • Policies and Procedures
  • Staff Management
  • Documentation And Reporting
  • Relationship building and management
  • Strategic thinker

Certification

Foundations of project management

Timeline

Store Manager

The Home Depot Inc
09.2023 - Current

Operation Manager

The Home Depot Inc
05.2020 - 09.2023

Customer Service Representative

The Home Depot Inc
08.2017 - 05.2018

Supervisor

The Home Depot
05.2017 - 03.2020

Cashier

SUBWAYRestaurants
01.2017 - 07.2017

Office Assistant

Ghion Tax Services
12.2015 - 04.2017

Business Management -

Northern Virginia Community College

John R Lewis
Lydia Assefa