Summary
Overview
Work History
Education
Skills
Certification
Assessments
Military Service
Additionalinformation - Keyqualifications
Personal Information
Languages
Timeline
Generic

Lydia Beldin

North Las Vegas,NV

Summary

Detail-oriented claims professional with vast experience providing accurate and proficient resolutions to claims. Proven track record of executing tasks and duties at an exceptional level. Adept at time management and adhering to strict deadlines without compromise to quality of work, as well as utilizing strong organizational and communication skills to build effective working relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Attorney Represented Bodily Injury Claims Adjuster

Progressive Insurance
01.2022 - Current
  • Receive, document, evaluate, negotiate and settle bodily injury demands presented by attorneys meeting strict deadlines and needed conditions to resolve the claim
  • Analyze and interpret medical reports, follow-up with no-fault parties, and manage claims process to ensure efficient resolution
  • Mentor newly hired and existing employees as a company ambassador
  • Interview insureds, claimants, witnesses, legal counsel, law enforcement, and medical experts when needed with tailored questions to obtain critical information used to investigate liability
  • Negotiate with insureds and other insurance carriers to resolve claims
  • Correctly identify, investigate, and apply proper coverage and deny coverage post investigation when applicable
  • Exercise attention to detail to carefully review damaged property and documents
  • Negotiate settlements and authorize payments
  • Exercise empathy and understanding, and accommodate insureds' requests whilst adhering to the company's policies and handling escalated calls
  • Carefully educate and explain insureds' coverages and how it applies to the claim
  • Partner with appraisers/estimators to manage vehicle repairs
  • Identify fraudulent claims and assist in investigations of such potential fraud
  • Work with multiple systems simultaneously while insuring all sensitive information including PHI and PPI are protected
  • Meet company-set expectations on metrics surrounding response times to losses, calls, voicemail, and resolution of the claim.

Customer Service Team Lead

Peerfit, Inc.
09.2019 - 01.2022
  • Handled escalated calls from customers who had unresolved issues from previous contacts; resolved disputes amicably whenever possible
  • Created reports detailing departmental performance against established objectives; presented findings regularly at senior management meetings
  • Developed and implemented strategies for improving customer satisfaction levels, resulting in an increase in overall customer retention
  • Coached and mentored new staff members on effective communication techniques and how to handle difficult customer situations
  • Monitored calls by listening in randomly to provide real-time coaching and reinforce positive behaviors
  • Conducted regular performance reviews with team members, providing constructive feedback to help them reach their full potential
  • Created strategic solutions to address trends in performance deficiency.

Talent Acquisition Specialist

Behavioral Health Works
08.2018 - 09.2019
  • Coordinated interviews between candidates and hiring panel
  • Conducted background checks in accordance with company policies and procedures
  • Developed and maintained relationships with hiring managers to ensure understanding of their requirements for each role, while remaining compliant with all federal, state, and local employment laws
  • Supported team with recruitment efforts for various positions, utilizing ATS and external recruitment sites
  • Performed reference checks on final candidates prior to making an offer
  • Worked with hiring managers and HR community to understand hiring requirements
  • Consistently met or exceeded key performance indicators established by management team.

HR/Payroll Clerk

Brady Industries, L.L.C
02.2018 - 08.2018
  • Performed background checks and monitored pre-employment drug screen results
  • Created and maintained personnel, confidential, benefit, garnishment, and child support folder/paperwork
  • Entered, modified, and maintained employee information into each system
  • Proficient on ADP Workforce
  • Briefed employees on health insurance and benefits
  • Kept employees accountable for DOT and Non-DOT drug screenings for employees
  • Completed Chain of Custody Control Forms for forensic and federal drug screens
  • Created timely updates and maintained accurate records of 401K files
  • Completed certified training for E-Verification and completing I-9s and 1-9 audits
  • Completed Verification of Employments forms manually and verbally over the phone
  • Processed bi-weekly payroll, time off, bereavement, jury duty, and holiday pay for over 300 hourly and salary employees adhering to 15 different states.

Human Resources Assistant/Linguist Operator Korean

US Army
04.2015 - 09.2017
  • Successfully completing operations on several signals intelligent equipment in a 3 man team while supporting other departments that gave technical assistance raising effectiveness while engaged in a high pressured training environment
  • Managing all personnel transactions of over 200 military personnel with consistent attention to detail that enabled the department to exceed established standards for timely submission by 11%
  • Designing and uploading a tracking system using Microsoft Excel onto the company's online web page that heightened fluidity of transactions and effective communication between departments that minimized discrepancies of over 100 documents
  • Reporting accurate personnel status reports daily that disclosed whereabouts and training schedules of co-workers and supervisors that served as a tool for proper planning that raised project success rates.

Linguist Operator Korean

Camp Humphreys
09.2012 - 04.2015
  • Performing and supervising detection, acquisition, location, identification, and exploitation of foreign communications at all levels of management using signals intelligence/electronic warfare collection and location systems
  • Overseeing the quality of production of 800 minutes of target traffic in support of 200 sensitive missions
  • Contributing to Reconnaissance Operation missions for the Guardrail Ground Baseline Systems as the platform supervisor which enhanced overseas readiness of the J2 and United States Forces Korea mission
  • Leading training to 2 U.S
  • Army personnel and 1 Korean Augmentation to the United States Army personnel to be proficient as operators that directly influenced and maximized the teams' product production by 10%
  • Creating training materials on target language resulting in a 5% increase of language proficiency of team members during missions.

Education

High School Diploma -

Seaside High School
Marina, CA
01.2012

Skills

  • Claims
  • Customer Service
  • Case Management
  • Investigations
  • Negotiation
  • Human Resources
  • Bilingual - Korean
  • Supervisory
  • Administrator
  • Military
  • Talent Acquisition

Certification

  • Secret Clearance
  • TS/SCI

Assessments

  • Warehouse safety, Proficient, 10/01/22, Using safe practices in a warehouse setting
  • Verbal communication, Proficient, 02/01/23, Speaking clearly, correctly, and concisely

Military Service

United States Army, E-4 Specialist

Additionalinformation - Keyqualifications

  • Proficient in Optimal Use of Systems & Software
  • Outstanding Customer Service skills
  • Previous TS/SCI Security Clearance with Polygraph
  • Human Resources Experience
  • Talent Acquisition and Sourcing
  • Payroll Experience
  • Microsoft Word Office, Excel, PowerPoint
  • Volunteer experience (autism/developmental disorders)
  • Knowledge of automobile claims and coverages

Personal Information

Title: Claims Professional

Languages

Korean
Full Professional

Timeline

Attorney Represented Bodily Injury Claims Adjuster

Progressive Insurance
01.2022 - Current

Customer Service Team Lead

Peerfit, Inc.
09.2019 - 01.2022

Talent Acquisition Specialist

Behavioral Health Works
08.2018 - 09.2019

HR/Payroll Clerk

Brady Industries, L.L.C
02.2018 - 08.2018

Human Resources Assistant/Linguist Operator Korean

US Army
04.2015 - 09.2017

Linguist Operator Korean

Camp Humphreys
09.2012 - 04.2015

High School Diploma -

Seaside High School

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Lydia Beldin