Lydia Bertram
Cottage Grove,WI
Summary
Multi-tasking manager and problem-solver with a focus on optimizing operations and enhancing organizational efficiency. Skilled in effective communication and committed to fostering strong customer relationships. Utilizes independent decision-making abilities and sound judgment to drive positive outcomes for company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Board Treasurer
The Center for Advanced Academics
07.2020 - Current
- Drive brand awareness and generate new leads while managing and expanding services for a portfolio of 90 active customer accounts.
- Collaborate and negotiate with cross-functional teams to set strategic goals, develop policies, and design customer-focused programs.
- Partner with leadership to oversee training and staffing of a nine-person team, ensuring high-quality service delivery and customer satisfaction.
- Plan and manage annual budgets, monitor expenses, and investigate discrepancies to maintain financial controls aligned with business objectives.
Instructor and Manager of ELearning Contracts
The Center for Advanced Academics
08.2016 - Current
- Track client performance data and negotiate personalized success plans with stakeholders, identifying and removing barriers to engagement — leading to a 25% increase in completion rates over five years.
- Build strong client relationships in hybrid environments, resulting in 84% of users reporting they felt seen and 96% feeling valued — despite minimal in-person interaction.
- Design and deliver onboarding and training sessions on program structure, grading philosophy, and digital platform navigation to hybrid audiences of up to 45 participants.
- Continuously evaluate and optimize service delivery content to enhance user comprehension, engagement, and long-term satisfaction.
Library Media Specialist
Sherman Middle School
07.2012 - 07.2016
- Championed technology adoption by delivering professional development, facilitating co-planning sessions, and providing ongoing support to stakeholders across multiple organizational levels.
- Coordinated SaaS software and hardware implementations, overseeing user onboarding, installations, upgrades, and creating clear instructional materials to ensure successful adoption and sustained usage.
- Led marketing and communication initiatives through website content, newsletters, events, and video campaigns to drive customer engagement and awareness.
- Developed and managed annual budgets for technology and resource acquisitions, optimizing spend to align with strategic goals and customer needs.
- Stayed current on industry trends and best practices through continuous learning, including trade publications and professional conferences, to inform customer success strategies.
- Collaborated cross-functionally with internal teams to schedule resources, co-develop solutions, and organize tools that enhance user experience and satisfaction.
- Maintained and optimized resource collections based on data-driven analysis of customer needs and usage patterns, ensuring relevance and accessibility.
Library Media Specialist
McNeel Middle School
07.2011 - 07.2012
- Managed software and hardware onboarding processes, including user setup, installations, upgrades, and training sessions, supplemented by clear, step-by-step instructional materials to ensure smooth adoption.
- Committed to ongoing professional development by attending industry courses to enhance knowledge of technology solutions and customer success best practices.
- Maintained organized, relevant resource libraries and documentation based on data-driven analysis of customer needs and feedback to support ongoing success.
- Led customer engagement initiatives through digital communications and special events to increase product adoption and satisfaction.
Education
Bachelor of Arts - Social Studies Broadfield Secondary Education, Library Science Education
University of Wisconsin Eau Claire
Eau Claire, WI12.2010
Skills
- Relationship Building
- Client Onboarding & Training
- SaaS Implementation & Support
- Strategic Communication
- Stakeholder Collaboration & Negotiation
- Data-Driven Performance Tracking
- Customer Advocacy & Engagement
- Process Improvement
- Project & Program Management
- Budgeting & Financial Oversight
- Resource Development & Documentation
- Continuous Learning & Industry Awareness
Certification
- Project Planning: Putting It All Together, Google - April 2025
- Foundations of Project Management, Google - December 2024
- Project Initiation: Starting a Successful Project, Google - December 2024
- Google Apps for Education Qualification, Google - July 2013
Timeline
Board Treasurer
The Center for Advanced Academics
07.2020 - Current
Instructor and Manager of ELearning Contracts
The Center for Advanced Academics
08.2016 - Current
Library Media Specialist
Sherman Middle School
07.2012 - 07.2016
Library Media Specialist
McNeel Middle School
07.2011 - 07.2012
Bachelor of Arts - Social Studies Broadfield Secondary Education, Library Science Education
University of Wisconsin Eau Claire
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