Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lydia Boggess

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Document Specialist

Viatris
06.2023 - 11.2023
  • Perform quality control of documents submitted to the electronic Trial Master File (eTMF) using the established acceptable criteria.
  • Ensure clinical trial documentation is consistent with eTMF specifications, ICH-GCP guidelines, regulatory requirements, and applicable SOPs.
  • Monitor and identify study-specific eTMF trends and communicate to the SR. TMF Manager.
  • Managing the creation, revision, and approval of documents such as standard operating procedures (SOPs), batch records, and quality control reports.
  • Ensuring that all documents are consistently versioned and that the most current versions are readily available to authorized personnel.
  • Ensuring that all documentation adheres to regulatory standards and guidelines set forth by agencies such as the FDA and international regulatory bodies.
  • Maintaining an organized and secure database or filing system for easy retrieval of documents when needed, including archiving older documents as necessary.
  • Collaborating with cross-functional teams, including research and development, manufacturing, quality control, and regulatory affairs, to facilitate the smooth flow of information and documentation.
  • Participating in quality audits and inspections and making sure that documentation processes align with quality management systems.
  • Training employees on document management processes and ensuring that they follow established procedures. Continuous Improvement: Identifying areas for process improvement and suggesting enhancements to streamline document management and compliance.

Administrative Assistant & Project Coordinator

Louisiana Small Business Development Center
03.2022 - 04.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Mental Health Specialist

Resource Management
08.2019 - 03.2022
  • Documented client progress in confidential files.
  • Communicated with clients to develop social and psychiatric observations.
  • Monitored patients and assessed suicide risks.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Maintained caseload 20 active clients and 15 clients within assessment phase.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
  • Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
  • Observed and monitored client behavior and responses to treatment.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Bartender

Mardi Gras Casino & Resort
01.2018 - 08.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Helped management plan and serve bar menu exceeding customer expectations.

Restaurant Team Leader

Olive Garden
08.2014 - 01.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Planned and executed promotions and special events in close collaboration with management.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Education

MBA - Entrepreneurship

University of Louisiana At Lafayette
Lafayette, LA
05.2023

Bachelor of Arts - Psychology

West Virginia University
Morgantown, WV
12.2017

Skills

  • Research
  • Quality Assurance
  • Information Security
  • Data Entry
  • Workflow Optimization
  • Calendar Management
  • Document Control
  • Spreadsheets
  • Customer Service
  • Microsoft Office
  • Google Suite
  • Asana

Certification

Foundations of Project Management


  • Define project management and describe what constitutes a project.
  • Explore project management roles and responsibilities across a variety of industries.
  • Detail the core skills that help a project manager be successful.
  • Describe the life cycle of a project and explain the significance of each phase.
  • Compare different program management methodologies and approaches and determine which is most effective for a given project.
  • Define organizational structure and culture and explain how it impacts project management.
  • Define change management and describe the role of the project manager in the process.


Project Initiation: Starting a Successful Project


  • Describe the key components of the project initiation phase.
  • Determine a project's benefits and costs.
  • Define and create measurable project goals and deliverables.
  • Define project scope and differentiate among tasks that are in-scope and out-of-scope.
  • Understand how to manage scope creep to avoid impacting project goals.
  • Define and measure a project's success criteria.
  • Complete a stakeholder analysis and explain its significance.
  • Utilize RACI charts to define and communicate project team member responsibilities.
  • Understand the key components of project charters and develop a project charter for project initiation.
  • Evaluate various project management tools to meet project needs.

Timeline

Document Specialist

Viatris
06.2023 - 11.2023

Administrative Assistant & Project Coordinator

Louisiana Small Business Development Center
03.2022 - 04.2023

Mental Health Specialist

Resource Management
08.2019 - 03.2022

Bartender

Mardi Gras Casino & Resort
01.2018 - 08.2019

Restaurant Team Leader

Olive Garden
08.2014 - 01.2017

MBA - Entrepreneurship

University of Louisiana At Lafayette

Bachelor of Arts - Psychology

West Virginia University

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Lydia Boggess