LYDIA BOWMAN
Atlanta
Summary
Entering the workforce in the retail industry taught me most of my strengths, there I went on to discover my leadership traits soon after. After sometime I went on to try a new venture in hospitality and found my passion for creating memories and experiences to impress. I am a seasoned customer service professional with a relentless positive attitude, and experience in leading a team to succeed. I have gained invaluable experience in creating relationships with customers and co workers by exceeding what is expected and always relating to the humanity of people in a variety of business interactions. I am a natural born leader, I truly take pride in my teams and business' success and I am so proud of all my teams and having a hand in the growth in their professional journeys.
Overview
11
11
years of professional experience
Work History
Store Co-Manager
Sally Beauty
Kennesaw, GA
02.2025 - Current
- Led daily store operations, ensuring exceptional customer service and operational efficiency.
- Supervised staff training programs, enhancing team performance and product knowledge.
- Developed and implemented merchandising strategies to optimize product displays and increase sales.
- Managed inventory control processes, reducing stock discrepancies through systematic audits.
- Coordinated scheduling and staffing to maintain optimal workforce levels during peak hours.
- Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
Front Desk Agent
Hotel Clermont
Atlanta, GA
11.2021 - 05.2024
- Responsible for all tasks pertaining to daily hotel operations. liaising with all departments and onsite dining partners, acting as concierge and working with respect and confidentiality for all guests and their private information.
- Conducted check-in and out processes, as well as communicating daily needs to the team for guest requests, orders and appointments.
- Maintained relationships with corporate accounts set up by sales teams and became experienced with vip guest protocol.
- Took part in upselling hotel services, rooms and amenities as well as handling all welcome packages, displays and personal touches.
- Responsible for all hotel communications, including email, instant chat and phones as well as third party booking chats. Responsible for booking all reservations, walk-in and phone reservations.
Lead Operations Coordinator
Sephora
Alpharetta, GA
01.2020 - 04.2021
- Coordinated daily operations to enhance workflow efficiency across multiple departments.
- Developed and implemented process improvements that streamlined inventory management systems.
- Oversaw compliance with company policies and procedures, promoting consistency across all operational functions.
- Lead inventory processes such as cycle counts ordering returns and damages.
- Lead planning of visual standards brand updates, store merchandising and weekly store sets including planograms, promo displays and graphics updates.
- Shared managerial duties with co leaders such as scheduling, coaching and development, championing inclusion and store morale, training and payroll as well as and opening and closing tasks daily.
Operations Manager
Ulta
Johns Creek, GA
08.2015 - 11.2020
- Led the shipment processing (weekly stock) and managed back stock and bunkers. Weekly, I was to complete inventory processes, including out of stocks, returns to vendor, returns to distribution center, damages and cycle counts.
- Responsible for all visual standards of the sales floor, I led execution of regular brand updates, planograms, and graphic/marketing updates on the sales floor.
- Guided associates to complete tasks and achieve personal and store goals, tracked performance, coached associates, maintained morale and motivated to exceed standards.
- Responsible for all store management team tasks, including returns, exchanges, check approvals, issuing merchandise vouchers and processing salon tips, salon revenue, end-of-day reports, opening and closing reports, balancing the till, as well as coaching around transaction processes and pos systems.
Education
No Degree - Business Administration
Georgia Highlands College
Rome, GA11-2028
Skills
- Store operations
- Sales analysis
- Customer service
- Team motivation
- Verbal and written communication
- Team leadership and coaching
- Retail inventory management
- Goals and performance
Timeline
Store Co-Manager
Sally Beauty
02.2025 - Current
Front Desk Agent
Hotel Clermont
11.2021 - 05.2024
Lead Operations Coordinator
Sephora
01.2020 - 04.2021
Operations Manager
Ulta
08.2015 - 11.2020
No Degree - Business Administration
Georgia Highlands College