Lydia Boyd
McKenzie,TN
Summary
Versatile and results-oriented professional with a track record of exceeding client expectations at McKenzie Medical Center. Expert in office administration and customer relations, demonstrated through efficient data entry and exceptional front desk management. Skilled in fostering client relationships and adept in both verbal and written communication, ensuring high levels of satisfaction and trust.
Overview
19
19
years of professional experience
Work History
Residential House Cleaner
Self Employed
McKenzie, TN
01.2012 - Current
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Exceeded client expectations to garner future services.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
Childcare Provider
Self Employed
Huntingdon, TN
03.2017 - 12.2019
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Introduced children to educational games and activities to boost learning.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
Receptionist
Mckenzie Medical Center
McKenzie, TN
08.2010 - 08.2011
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email and telephone.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Waitress Supervisor
Papa's Pizza
McKenzie, TN
02.2006 - 05.2007
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
Education
No Degree - Pre Nursing
Jackson State Community College
Jackson, TN01-2009
High School Diploma -
McKenzie High School
McKenzie, TN05-2008
No Degree -
Bethel University
McKenzie, TN01-2008
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- Multi-line telephone operation
- Clerical support
- Tech-Savvy
- Front desk operations
- Phone etiquette
- Reception desk management
Accomplishments
High School Diploma
IMSE Orton-Gillingham certified educator
Timeline
Childcare Provider
Self Employed
03.2017 - 12.2019
Residential House Cleaner
Self Employed
01.2012 - Current
Receptionist
Mckenzie Medical Center
08.2010 - 08.2011
Waitress Supervisor
Papa's Pizza
02.2006 - 05.2007
No Degree - Pre Nursing
Jackson State Community College
High School Diploma -
McKenzie High School
No Degree -
Bethel University