Lydia Bradley
Tuscaloosa
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Rhonda Goins
Tuscaloosa
10.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Ensured that all customer queries were handled quickly and professionally.
Server
Danny T.Torres
Tuscaloosa
09.2024 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stayed informed about daily specials, new menu items, promotions.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Implemented feedback from customers to improve service quality and menu offerings.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Baton Teaching Assistant
Dana Giselle
Calera
08.2021 - 05.2023
- Supervised children and participated with children in activities.
- Provided one-on-one support to students requiring additional assistance.
- Implemented classroom rules and procedures to maintain discipline and order.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Notified instructors of errors or problems with assignments.
Education
Associate of Arts - Psychology
The University of Alabama
Tuscaloosa, AL05-2027
High School Diploma -
Calera Highschool
Calera, AL05-2023
Skills
- Behavioral analysis
- Active listening
- Data interpretation
- Conflict resolution
- Team collaboration
- Multitasking capacity
- Sales expertise
- POS systems and ordering platforms
- Call center operations
- Transaction processing
- Adaptability and flexibility
- Professional telephone demeanor
- Negotiation skills
- Customer relations
- Cultural sensitivity
Timeline
Customer Service Executive
Rhonda Goins
10.2024 - Current
Server
Danny T.Torres
09.2024 - Current
Baton Teaching Assistant
Dana Giselle
08.2021 - 05.2023
Associate of Arts - Psychology
The University of Alabama
High School Diploma -
Calera Highschool
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