Lydia Braxton

Greeted all individuals entering conference area with a welcoming demeanor.

Responded professionally to inquiries, complaints, and requests from employees, guests, and tenants.

Managed meeting and event logistics, including space securing, setup, tear-down, and supply delivery.

• Coordinated recreational, dining, and business activities per requests.
• Submitted janitorial and maintenance work orders promptly for facility needs.
• Ensured adherence to property-specific security and emergency procedures for safety compliance.
• Collaborated with clients to establish event goals, objectives, and target audience.

Developed event concepts, themes, detailed plans, timelines, and budgets.

• Oversee all concierge operations ensuring the client is satisfied with their amenity offering.
• Provide exceptional Customer Service.
• Contribute to team effort by accomplishing related results as needed.
• Complete new hire paperwork, payroll, and scheduling in a timely manner.
• Train team members by completing orientation, direction, and constant feedback.
• Complete team member evaluations as required.
• Make hiring, promotion, disciplinary, and termination recommendations to the Regional Director.
• Complete daily inspections using cleaning checklists to ensure cleanliness.
• Greeting residents and guests according to company standards.
• Maintaining ownership of the process of resolving resident and guest complaints.
• Interact with all residents.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.

• Manage a portfolio of commission advance receivables.
• Contact customers with past due transactions, via telephone or through written communication.
• Maintain a high level of customer service while managing a portfolio of accounts.
• Utilize company tools in order to reduce the number of past due accounts.
• Maintain strong relationships with all customers and third party contacts.
• Resolve customer disputes.
• Perform detailed account reconciliations.

• Receive sold files; enter into customer tracking system; create production file.
• Run customer service touch system for each sold client (checklist of phone calls and mailings).
• Enter all accounting transactions related to file.
• Together with Production Manager, prepare and send final invoice.
• Track status of all jobs.
• Answer phone; route all calls as needed (special attention to new client inquiries!).
• Receive and process all check requests for payroll, vendors, and job materials.
• Monitor individual job budgets -- report to Production Manager status as needed.
• Quick close all books each week; forward report to corporate.
• Detail close all books each month; discuss status and results with corporate; implement with office staff needed fixes, adjustments.
• When final payment is received, close out each job.
• Conduct CSS (Customer Satisfaction Survey) for each closed job.
• Create and maintain w/corporate list of projects and improvements for branch; work through list.
• Monitor and maintain all company wide systems relevant to position.
• Keep office neat and properly stocked.
• Assist and coordinate with visiting corporate staff as needed.

• Responsible for store operations including complete profit and loss performance, store growth, local marketing and staff development.
• Demonstrates strong leadership skills and superior customer service levels.
• Manage underwriting, audits, cash management and store appearance.
• Provided outstanding customer service.
• Process loans and extensions, adhering to all underwriting requirements and company policies and procedures.
• Develop strong working relationships with customers, striving for 100% satisfaction.
• Maintain a professional and productive work environment.

• Responsible for store operations including complete profit and loss performance, store growth, local marketing and staff development.
• Strong leadership skills and superior customer service levels.
• Manages underwriting, audits, cash management and store appearance.
• Provides outstanding customer service.
• Processes loans and extensions, adhering to all underwriting requirements and company policies and procedures.
• Develops strong working relationships with customers, striving for 100% satisfaction.
• Maintains a professional and productive work environment.

• Interview and test job applicants, manage accounts and run daily reports.

• Created manifest to take to customs in order to import and export sunbeam products in and out of Mexico.
• Customs agents would verify what was on the manifest was what was in the trailer that was coming in to the United States from Mexico.