Lydia Brown

• Served Michelin North American Lean & Agile Coach in hybrid (remote & in-person) role assigned to partner with Michelin EU, India, China Coaching Teams to share & align North American coaching practices and content to continuously improve alignment and build globally aligned coaching organization.
• Coached teams in Agile Principles and Values, Scrum and Kanban principles and practices
• Coached team leads in creation and modification of information radiators essential to increasing transparency, progress reporting, and dependency/risk management.
• Coached product managers and agile teams in product goals, product backlog initiation and management, sprint backlog and sprint goals, and relative estimation tactics
• Guided Supply Chain leaders and development teams on strategies and tactics to advance their Agile maturity using Lean, Scrum, Kanban and Scaled Agile
• Assessed Kanban and Scrum teams to determine current maturity levels and delivered team specific training to advance team.
• Leveraged dysfunction mapping to communicate observations and area where focused coaching will bring most value to team.
• Led four Kanban teams through Agile Reset training designed to identify gaps in knowledge and position teams to move next level of maturity.
• Led High Performance Team training to entire manufacturing ecosystem (over 100 participants)
• Designed and delivered training content for in-person and globally accessible digital training in the following topics: Kanban Basics, Kanban for Managers, Agile Estimation & Planning, Product Backlog Initialization & Prioritization, Continuous Improvement & Feedback Collection and Agile Mindset
• Creator and facilitator of Agile Circle, a monthly open forum for Agile Q&A with Lean/Agile Coaches
• Conducted 1:1 coaching with Kanban Administrators and Scrum Masters to advance development of individual leadership, agile framework knowledge, servant leadership, and team assessment skills
• Evaluated Supply Chain development team performance and delivery with Gembas and assessments (surveys, interviews, dysfunction mapping, and agile performance metrics)
• Ensured team leads are well equipped to be guarantors of Agile mindset and practice within their teams.

• Day to day agile coach and multi-team scrum master of two service areas.
• Direct accountability for daily support of over 100 remote agile team members (comprised of 2 product teams, 13 feature teams and 4 component teams).
• Doubled team velocity by focusing on sprint goals and improving workflow.
• Reduced incomplete work by 80% by improving user story quality, story estimation, back log prioritization and improved sprint planning.
• Co-creator and lead facilitator of training and organization of large-scale team self-selection event involving over 300 employees based on Large Scale Scrum (LeSS) model.
• Established community ecosystems for assigned service areas based on Conway's Law and Tribal Unity that increased collaboration and dependency/risk management while reducing communication channels and delays.
• Applied Kanban and Lean principles to improve transparency, control flow work in progress, issue escalation, risk identification, and problem solving by using MS Teams Channels, MIRO, and Confluence (CA Rally).
• Guided organization's implementation of agile principles, practices, and mindset as they navigated from traditional, matrixed leadership to self-managed / self-organizing teams.
• Coached continuous improvement strategies that allowed leaders and teams to make small significant improvements that generated least resistance or systemic stress.
• Engaged ecosystem with emphasis on servant leadership, empathy, transparency, honesty, and humor.
• Coached product teams in modern product development practices.
• Provide training, mentoring, strategies and tactics to establish product backlog items, on-going backlog refinement, relative estimation, sprint review, and retrospectives.
• At regular intervals, assessed team progress using feedback loops (such as retrospectives, 1:1 conversation, assessments, surveys and Gemba).
• Customized training, strategies and tactics that guided teams to higher performance and cross-functionality.

• Agile Coach delivering customized coaching plans and training offerings to clients.
• Extending agile knowledge and practice within organizations.
• Teaching and coaching SCRUM, Lean, practices aimed at improving delivery of value to customers.
• Also, coaching psychological safety, team building, and conflict management to support team happiness and high performance.
• As RTE, facilitated remote PI Planning events and socialized agreed PI Plan.
• Facilitated Scrum of Scrum to manage cross-team dependencies.
• Acted as point of escalation to address impediments and facilitate problem solving workshops.
• Provide broad spectrum support as servant leader, DevOps Lead, Flow Master and RTE providing broad spectrum support for agile teams delivering value to UMR customers.
• Achieved NPS Score of 4.7 out of 5 from peers and leaders surveyed.
• Track MBOs for Time to Value (TTV), Time to Build (TTB), Cycle Time and Through Put and provide recommendations to teams that result in improved performance.
• Modified WIP to improve flow.
• Escalated impediments for leadership remediation.
• Delivered technical capital projects and work orders with zero (0) defects reported on time and within budget.
• Track and remediate R7 vulnerabilities found on Finance and Ancillary infrastructure.
• Reduced vulnerabilities by 27%.
• Monitor and facilitate assignment of incidents which contributed to team meeting SLA at 99% for entire Finance and Ancillary application portfolio.
• Awarded (2) BRAVO Sapphire Awards for Innovation/ Creativity and Leadership.

• Facilitated 100% remote PI Planning events, managed time-boxed agenda.
• Assisted in breaking down features into small deliverables, dependency and risk identification, aligned agile teams and stakeholders with business.
• Coordinated PI Day 1 and Day 2 outputs including confidence vote data and fostered transparency by via status reports, progress updates, and facilitated problem solving workshops to advance continuous improvement.
• Encouraged and coached members of UMR organization in SAFe and lean-agile practices and mindsets, including roles, processes, and agile engineering and quality practices.
• Served as escalation point to confirm and manage risks and dependencies within Agile Release Train (ART).
• Organized program increment planning event which includes extensive detailed preparation regarding organizational readiness, content readiness and remote participation readiness.
• Worked with product management, product owners and other stakeholders to help ensure strategy and execution alignment, PI planning and backlog refinement to maximized value to business stakeholders.
• Facilitated critical collaboration/feedback meetings including Scrum of Scrums, System Demos and Inspect and Adapt retrospectives.
• Established and communicated calendars for iterations and program increments (PIs).
• Worked directly in CA Rally Confluence to manage and tracked Program Increment.
• Tracked MBOs and helped team improve performance.
• Guided team through evolution from individual contributor mindset to agile, self-managed, high-performance team mindset by following agile principles and practices.
• Escalated, tracked and worked towards resolution of impediments
• Facilitated problem solving workshops.
• Coached teams to write good user stories, prioritize work based on business value and management of tasks to improve predictability.
• Maintained transparency regarding program execution including delivery of features, impact of impediments, quality measures, and MBOs.
• Drove program-level continuous improvement by tracking and presenting metrics, facilitating retrospectives and assessments, and identifying and tracking specific actions to take based on their results.
• Contributed to RTE Community of Practice.
• Authored and implemented organizational agile best practices.
• Delivered articles on agile topics to Scrum Masters, Flow Masters and stakeholders participating in the organization's agile transformation.
• Researched and demonstrated agile tools that improve assessments, retrospectives and systems thinking.

• Produced artifacts critical to successful product delivery, including business requirements document, functional specification with use cases.
• Guided design, development and documentation of business process workflows required by product manager and technical stakeholders.
• Created over 100 screen mockups based on corporate HTML standard to facilitate development of graphical user interfaces and applications.
• Collaborated globally with resources in US, India and Philippines to gather business requirements, create screen mock-ups, and detailed use cases for user interface refresh of Infor legacy marketing application.
• Contributed to Test Matrix reviews hosted by Quality Assurance teams in US and India to ensure all tests cover all business requirements.
• Conducted acceptance testing efforts to ensure that product delivers functionality expected by Product Management and end-users.
• Developed business process requirement documents to address diverse operational problems.
• Enhanced interfaces to promote better functionality for users.
• Researched and adopted new technologies to add value to existing offerings.

Minor: Business Administration