Lydia Brunson
Birmingham
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Analytical Testing Group
Birmingham
04.2010 - Current
- Coordinated office operations to ensure smooth workflow and efficiency.
- Implemented procedures for document management and record-keeping systems.
- Maintained inventory of office supplies to support operational needs.
- Facilitated communication between teams to enhance collaboration on projects.
- Organized training sessions for new employees on office protocols and systems.
- Developed workflow improvements to streamline administrative processes effectively.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed scheduling and logistics for client meetings and appointments.
- Supervised administrative staff to optimize daily office tasks and responsibilities.
- Coordinated specimen collection schedules for multiple healthcare facilities.
- Ensured compliance with health and safety regulations during specimen handling.
- Trained new staff on proper specimen collection techniques and protocols.
- Monitored inventory of collection supplies and ordered replacements as needed.
- Facilitated communication between laboratories and collection sites for efficient operations.
- Conducted regular quality checks to maintain the integrity of collected specimens.
- Developed training materials to enhance staff understanding of procedures and standards.
- Collaborated with healthcare professionals to address specimen-related inquiries and issues.
- Assisted with recruiting qualified personnel for open positions within the Specimen Collector program.
- Assisted in the development of new techniques or methods for collecting samples more efficiently or effectively.
- Managed specimen collection sites, ensuring compliance with laboratory protocols and quality standards.
- Created educational materials about proper handling and storage of biological specimens.
- Coordinated with other departments to ensure accurate data entry and timely reporting of results.
- Collaborated with other healthcare providers within the facility to coordinate testing schedules.
- Tracked expenses associated with running the Specimen Collector program, such as travel costs for team members.
- Participated in meetings with hospital staff regarding changes in regulatory requirements affecting the collection process.
- Maintained records of specimens collected, including patient information, sample types, and test results.
- Provided feedback to management on ways to improve existing practices or procedures related to specimen collections.
Caregiver
Elite Care
Birmingham
02.2022 - 08.2024
- Assisted clients with daily living activities and personal care needs.
- Administered prescribed medications and monitored client health conditions.
- Developed and maintained positive relationships with clients and families.
- Implemented individualized care plans tailored to client preferences.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for appointments and social activities.
- Maintained a clean and safe environment in accordance with health standards.
- Communicated effectively with healthcare professionals regarding client needs.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Restaurant Server
Salvation Army Adult Rehabilitation Center
Birmingham
08.2003 - 09.2023
- Provided excellent customer service to patrons in a supportive environment.
- Trained new servers on menu knowledge and customer interaction techniques.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Patient Care Technician
University of Alabama at Birmingham
Birmingham
05.2009 - 09.2010
- Assisted nursing staff with patient care and daily activities.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient areas.
- Supported patients with mobility and personal hygiene tasks.
- Assisted patients with transportation to and from medical appointments.
- Coordinated with nursing staff to ensure timely patient movement.
- Monitored patient comfort during transport within healthcare facility.
- Collaborated with healthcare teams to support patient care processes.
- Provided clear directions and information to patients and families.
- Maintained cleanliness and organization of transport equipment and areas.
- Responded promptly to patient needs during escorting duties.
- Communicated effectively with diverse patients in various health conditions.
- Prepared necessary paperwork for transport of lab specimens between departments.
Security Dispatcher
Children’s Hospital
Birmingham
07.2001 - 08.2003
- Monitored security cameras and alarms to ensure facility safety.
- Coordinated emergency response procedures with law enforcement and fire departments.
- Managed communication between security personnel and onsite staff effectively.
- Documented incidents and maintained accurate records of security activities.
- Conducted routine patrols to identify potential security risks or breaches.
- Trained new dispatch staff on protocols and emergency response techniques.
- Responded promptly to calls regarding suspicious activities or disturbances.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Performed periodic background checks on existing employees as required by management.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
Education
High School Education
Carver High School
Birmingham, AL 08.1998 - 05.2001
Some College (No Degree) - Massage Therapy
Virginia College
05.2006 - 02.2007
Skills
- Office administration
- Document management
- Office workflow optimization
- Training development
- Scheduling coordination
- Customer relationship management
- Team collaboration
- Data entry accuracy
- Compliance adherence
- Quality assurance
- Effective communication
- Problem solving
- Time management
Timeline
Caregiver
Elite Care
02.2022 - 08.2024
Office Manager
Analytical Testing Group
04.2010 - Current
Patient Care Technician
University of Alabama at Birmingham
05.2009 - 09.2010
Some College (No Degree) - Massage Therapy
Virginia College
05.2006 - 02.2007
Restaurant Server
Salvation Army Adult Rehabilitation Center
08.2003 - 09.2023
Security Dispatcher
Children’s Hospital
07.2001 - 08.2003
High School Education
Carver High School
08.1998 - 05.2001
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