Lydia Buning
Rockford,MI
Summary
Dynamic and empathetic Administrative Assistant with a proven track record of delivering exceptional support and fostering positive customer relationships. With 6 years of experience, excels in addressing inquiries, resolving issues, and providing accurate information to ensure customer satisfaction. Proficient in utilizing various communication channels, including phone, email, and chat, to assist customers and exceed their expectations effectively. Skilled in active listening and problem-solving, consistently strives to find creative solutions to meet customer needs. With a strong commitment to professionalism and integrity, excels at handling challenging situations with patience and tact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Server
Morning Belle
12.2022 - Current
- Managed reservations and to-go orders to streamline processes for both customers and the restaurant
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Greeted customers, answered questions, and recommended specials to increase profits
- Carried out the complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Answered phones with high customer satisfaction
Trainer/Lead Server/Bartender
Archival Brewing
02.2021 - 12.2022
- Trained new employees to perform duties
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages
- Attended meetings to learn and share information and find ways to enhance the customer's dining experience and relay information between management and employees
- Provided exceptional service to a high volume of daily customers
- Worked with management to coordinate special functions and events
- Applied comprehensive knowledge of cider, meads, and beer to increase daily beverage sales
Trainer/Shift Lead
Tropical Smoothie Cafe
04.2019 - 02.2021
- Delegated daily tasks to team members to optimize group productivity
- Mentored newly hired crew members to prepare for job roles
- Completed store opening and closing procedures and balanced tills
- Inventoried materials on a weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Education
Associate of Applied Business - Business Administration And Management
Grand Rapids Community College
Grand Rapids08.2025
High School Diploma -
West Michigan Academy of Environmental Science
Grand Rapids01.2021
Skills
- Strong verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Customer relationship manageme
- Time management
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Positive Attitude
- Telephone Etiquette
- Sales Skills
- Complaint Handling
- Technical Troubleshooting
- Data entry and record-keeping
- Conflict management
- Management and training
- Proficient in Microsoft Excel
- PowerPoint and Word
Certification
Master Microsoft Excel
Timeline
Lead Server
Morning Belle
12.2022 - Current
Trainer/Lead Server/Bartender
Archival Brewing
02.2021 - 12.2022
Trainer/Shift Lead
Tropical Smoothie Cafe
04.2019 - 02.2021
Associate of Applied Business - Business Administration And Management
Grand Rapids Community College
High School Diploma -
West Michigan Academy of Environmental Science
Master Microsoft Excel