Lydia Burns
Kansas City,MO
Summary
Intuitive Life Skills Specialist with 9 years of experience in residential settings. Skilled in trauma-informed care, assessing client needs, building rapport, and providing crisis intervention. Devoted to promoting personal growth in individuals with learning difficulties and physical limitations. A strong advocate for those in need and committed to providing best possible service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Life Skills Specialist
SAVE INC/Pride Haven
10.2021 - 06.2024
- Crisis intervention lead, handled de-escalation within shelter as it pertained to conflict between clients, mental health crisis, and drug use
- Assist 20 youth in completing daily living skills, implementing routines, and provide general household structure for youth
- Provide Mentorship in interpersonal conflict, maintain a safe environment and provide onsite support and positive reinforcement to youth.
Driver
Lyft
05.2021 - 10.2021
Direct Support Professional
HOUSE OF COMPASSION
02.2020 - 05.2021
- Supervising youth in a group home setting
- Cooking, running errands, and attending to needs of clients
- Assists in documentation
- Resolves conflicts between residents
- Use of trauma informed care in responding to crisis.
Delivery Driver
GoPuff
07.2019 - 02.2020
Residential Manager
Shelterwood Academy
01.2017 - 06.2019
- Assist with legal documentation of residents day to day activities and treatment in the end of shift report
- Documentation of incident reports
- Works with therapists, teachers, and direct care staff to provide treatment to troubled youth
- Oversee Direct Care Staff training, performance corrections, etc
- Participate in leadership team in planning and implementing protocol, policies and procedures
- Trained in Trauma Informed Care
- Develop treatment plans for residents
- Communicate with parents of residents and accept crisis call
- CPR/First Aid certified
- Restraint Training
- Medicine Administration Training
- Trauma Informed Care Training
- 3 years experience in residential programs
- Drivers Trained.
Assistant Residential Manager
Shelterwood Academy
06.2018 - 10.2018
- Assist with legal documentation of residents day to day activities and treatment
- Oversee Direct Care Staff training, performance corrections, etc
- Participate in leadership team in planning and implementing protocol
- Trained in Trauma Informed Care
- Develop treatment plans for residents
- Communicate with parents of residents and accept crisis call
- Proficient in office work
- CPR/First Aid certified
- Restraint Training
- Medicine Administration Training
- Trauma Informed Care Training
- One year experience in residential programs
- Drivers Trained.
House Parent
Mothers Refuge
10.2017 - 08.2018
- Helped with day to day errands for clients
- Daily medication administration
- Documentation for each resident
- Helped maintain cleanliness and encouraged personal hygiene for residents
- Aided residents in caring for their infants.
Direct Care Staff
Shelterwood Academy
01.2017 - 06.2018
- CPR/First Aid certified
- Restraint Training
- Medicine Administration Training
- Trauma Informed Care Training
- One year experience in residential programs
- Drivers Trained.
Barista/Shoppe Manager
Inklings' Books and Coffee
09.2016 - 01.2017
- Trained and exceptional in creating handcrafted drinks, pulling shots, correct dosing, tamping, timing, milk steaming for lattes, cappuccinos, macchiato, etc
- Utilize knowledge of coffee drink combinations to handcraft highly specific coffee and non-coffee drinks; stock work stations; maintain sanitary and tidy work area
- Enter orders into computerized cash register using Apple Pay; handle cash and make change; process credit cards
- Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible
- Serviced pastries and displayed products in showcase to appeal to customers
- Adept at remembering names and preferences of individual customers to provide friendly, personalized service, and in turn, built a loyal customer base
- Worked during multiple events each week
- Kept inventory for product and supplies.
Barista
Jirani Coffeehouse
04.2016 - 08.2016
- Experience working in very fast paced environment in a local business and artisan shop
- Trained and exceptional in creating handcrafted drinks, pulling shots, correct dosing, tamping, timing, milk steaming for lattes, cappuccinos, macchiato, etc
- Utilize knowledge of coffee drink combinations to handcraft highly specific coffee and non-coffee drinks; stock work stations; maintain sanitary and tidy work area
- Enter orders into computerized cash register using Apple Pay; handle cash and make change; process credit cards
- Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible
- Serviced food prepared in house from three different in house bakeries and displayed products in showcase to appeal to customers
- Adept at remembering names and preferences of individual customers to provide friendly, personalized service, and in turn, built a loyal customer base
- Worked during multiple events each week with heavy crowds; Open Mic Night, Concerts, Art Shows, Children's Events.
World Travel/Volunteer
The World Race
01.2015 - 12.2015
- Volunteered in Philippines, Thailand, Cambodia, Vietnam, Malawi, Zambia, Zimbabwe, Bulgaria, Romania, Transnistria, and Ukraine for one month each
- Maneuvered through 11 countries in 11 months with 53 traveling companions
- Successfully managed living in extreme environments and budgets for a year; $5 a day for lodging and $3-5 a day for food; lived in tents, hostels and out of a backpack
- Campaigned and fundraised nearly $17,000 to go on The World Race
- Performed manual labor/construction for an orphanage for Filipino homeless and orphaned children
- Worked with Human Trafficking relief efforts in Chiang Mai, Thailand
- Taught Music Theory to Cambodian Seminary Students
- Taught English and life skills to Vietnamese children ages 8-18 years old
- Worked in an infant nursery in Malawi with ages 1-9, taught trade skills to HIV victims and disabled, and built a primary school in Nhkata Bay
- Worked with local churches in Zambia to provide services and life coaching to village youth
- Organized unsung Heroes in Zimbabwe
- Met and interviewed organizations in Bulawayo, Zimbabwe to determine if Adventures in Missions could send future projects/volunteers there and provided written reports for AIM
- Worked within gypsy community in Calarassi, Romania providing meals and care for impoverished children
- Organized and oversaw a day camp for Bulgarian youth in Bankya, Bulgaria
- Helped in building an orphanage in Transnistria/Moldova
- Exchanged cultural customs with university students in Kiev, Ukraine.
Building Care Team
Sheffield Family Life Center
08.2013 - 08.2014
- Meticulous custodian with a two years' experience in cleaning large campuses
- Organized, diligent, and a great team asset
- Skilled in accomplishing many tasks in a fast paced atmosphere and maintaining composure, a pleasant disposition, and a positive attitude
- Detailed in cleaning offices, classrooms, bathrooms, carpets, floors, and large auditoriums to a high standard
- Often filled in as supervisor and maintained department.
Student Worker/Custodial
Central Bible College
10.2012 - 05.2013
- Meticulous custodian with a years' experience in cleaning a college campus
- Detailed cleaning of offices, classrooms, bathrooms, carpets, floors, and dorm rooms to a high standard.
Education
Associate's - Music
Central Bible College Springfield
Springfield, MO05.2013
Skills
- Problem-solving skills
- Relationship Building
- Client Needs Assessments
- Client Advocacy
- Crisis Intervention
- Behavioral Intervention
- Case Management
- Client Intakes
- Mental Health Crisis Response
Certification
- CPR/First Aid, Present
- Medication Administration, 08/01/22
- Med Tech, Current
- Driver's License
Personal Information
- Title: Direct Support Professional
- Work Permit: Authorized to work in the US for any employer
Timeline
Life Skills Specialist
SAVE INC/Pride Haven
10.2021 - 06.2024
Driver
Lyft
05.2021 - 10.2021
Direct Support Professional
HOUSE OF COMPASSION
02.2020 - 05.2021
Delivery Driver
GoPuff
07.2019 - 02.2020
Assistant Residential Manager
Shelterwood Academy
06.2018 - 10.2018
House Parent
Mothers Refuge
10.2017 - 08.2018
Residential Manager
Shelterwood Academy
01.2017 - 06.2019
Direct Care Staff
Shelterwood Academy
01.2017 - 06.2018
Barista/Shoppe Manager
Inklings' Books and Coffee
09.2016 - 01.2017
Barista
Jirani Coffeehouse
04.2016 - 08.2016
World Travel/Volunteer
The World Race
01.2015 - 12.2015
Building Care Team
Sheffield Family Life Center
08.2013 - 08.2014
Student Worker/Custodial
Central Bible College
10.2012 - 05.2013
Associate's - Music
Central Bible College Springfield
- CPR/First Aid, Present
- Medication Administration, 08/01/22
- Med Tech, Current
- Driver's License
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