Lydia Caddell
Durham,NC
Summary
Patient services professional with proven ability to manage referrals efficiently and effectively. Known for strong collaboration and adaptability, ensuring seamless coordination between patients and healthcare providers. Skilled in communication, data management, and problem-solving to drive positive outcomes. Recognized for reliability and results-driven approach in fast-paced environment.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Patient Referral Coordinator
Boylan Healthcare
10.2024 - Current
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
Front of House Server
Outback Steakhouse
02.2022 - 09.2024
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Trained new Front of House Servers, fostering teamwork and improving overall service quality.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
Respiratory Therapy Student
University of North Carolina Wilmington
08.2022 - 05.2024
- Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, non-invasive and invasive ventilatory support.
- Collaborated with interdisciplinary healthcare professionals to develop individualized patient care plans.
- Ensured proper equipment functionality by performing routine maintenance checks and troubleshooting issues when necessary.
- Assisted patients with chronic lung conditions by recommending appropriate devices for home use and providing education on proper usage techniques.
- Demonstrated adaptability by adjusting quickly to new clinical settings during rotation assignments throughout the hospital system.
- Maintained accurate documentation of respiratory therapy treatments administered, ensuring effective communication among the healthcare team and facilitating continuity of care.
Front of House Staff Member
Chick-fil-A
11.2017 - 05.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Science - Respiratory Therapy
University of North Carolina Wilmington
Wilmington, NC 08.2022 - 05.2024
Skills
- Strong understanding of respiratory health, medical devices, and treatment protocols, including ventilators, oxygen therapy systems, and other respiratory equipment
- Demonstrated ability to quickly learn and apply technical product knowledge in high-pressure healthcare settings
- Excellent communication and interpersonal skills developed through direct patient interaction and teamwork with multidisciplinary healthcare professionals
- Confident in building relationships with healthcare providers to effectively support the adoption of innovative medical technologies
Timeline
Patient Referral Coordinator
Boylan Healthcare
10.2024 - Current
Respiratory Therapy Student
University of North Carolina Wilmington
08.2022 - 05.2024
Bachelor of Science - Respiratory Therapy
University of North Carolina Wilmington
08.2022 - 05.2024
Front of House Server
Outback Steakhouse
02.2022 - 09.2024
Front of House Staff Member
Chick-fil-A
11.2017 - 05.2021
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