Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Caddell

Durham,NC

Summary

Patient services professional with proven ability to manage referrals efficiently and effectively. Known for strong collaboration and adaptability, ensuring seamless coordination between patients and healthcare providers. Skilled in communication, data management, and problem-solving to drive positive outcomes. Recognized for reliability and results-driven approach in fast-paced environment.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Patient Referral Coordinator

Boylan Healthcare
10.2024 - Current
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.

Front of House Server

Outback Steakhouse
02.2022 - 09.2024


  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.
  • Trained new Front of House Servers, fostering teamwork and improving overall service quality.
  • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.

Respiratory Therapy Student

University of North Carolina Wilmington
08.2022 - 05.2024
  • Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, non-invasive and invasive ventilatory support.
  • Collaborated with interdisciplinary healthcare professionals to develop individualized patient care plans.
  • Ensured proper equipment functionality by performing routine maintenance checks and troubleshooting issues when necessary.
  • Assisted patients with chronic lung conditions by recommending appropriate devices for home use and providing education on proper usage techniques.
  • Demonstrated adaptability by adjusting quickly to new clinical settings during rotation assignments throughout the hospital system.
  • Maintained accurate documentation of respiratory therapy treatments administered, ensuring effective communication among the healthcare team and facilitating continuity of care.

Front of House Staff Member

Chick-fil-A
11.2017 - 05.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Education

Bachelor of Science - Respiratory Therapy

University of North Carolina Wilmington
Wilmington, NC
08.2022 - 05.2024

Skills

  • Strong understanding of respiratory health, medical devices, and treatment protocols, including ventilators, oxygen therapy systems, and other respiratory equipment
  • Demonstrated ability to quickly learn and apply technical product knowledge in high-pressure healthcare settings
  • Excellent communication and interpersonal skills developed through direct patient interaction and teamwork with multidisciplinary healthcare professionals
  • Confident in building relationships with healthcare providers to effectively support the adoption of innovative medical technologies

Timeline

Patient Referral Coordinator

Boylan Healthcare
10.2024 - Current

Respiratory Therapy Student

University of North Carolina Wilmington
08.2022 - 05.2024

Bachelor of Science - Respiratory Therapy

University of North Carolina Wilmington
08.2022 - 05.2024

Front of House Server

Outback Steakhouse
02.2022 - 09.2024

Front of House Staff Member

Chick-fil-A
11.2017 - 05.2021
Lydia Caddell