Lydia Campbell
Dundee,Florida
Summary
Experienced Credit Risk Manager with over 25 years of progressive leadership in credit, collections, and legal recovery. Proven track record of managing high-risk accounts, overseeing legal processes, and leading cross-functional teams to reduce exposure and improve cash flow. Strong expertise in lien law, contract review, and vendor management, supported by a background in accounting and paralegal studies.
Overview
33
33
years of professional experience
Work History
Credit Risk Manager
TopBuild
Dayton Beach, Florida
06.2012 - Current
- Manage a portfolio of 300+ active legal cases and oversee 650+ collection agency matters, ensuring timely resolution and risk mitigation
- Partner with outside counsel and third-party collection agencies to drive recovery strategies and improve outcomes
- Supervise and develop a team of three employees, providing leadership in credit evaluation, collections strategy, and compliance
- Oversee approval of new customer credit applications and evaluate credit line increases for existing accounts
- Collaborate with Regional Credit Managers to review contracts prior to legal action, providing risk assessment and strategic guidance
- Direct company-wide lien management processes, ensuring protection of receivables and compliance with applicable laws
- Streamline credit approval workflows in partnership with internal teams, improving efficiency and turnaround times
- Develop standardized collection documentation and procedures to enhance recovery efforts
- Manage billing and performance of outside legal vendors and collection agencies
- Track all legal matters in SimpleLegal and deliver monthly reporting and insights to senior leadership
Litigation Supervisor
Hughes Supply
Orlando, Florida
11.1995 - 06.2012
- Supervised a team of four employees managing legal collections and recovery efforts
- Directed placement of accounts with third-party collection agencies and outside counsel
- Prepared legal documentation for litigation and coordinated case strategy with attorneys
- Represented the company in small claims mediations
- Acted as liaison between credit management and legal counsel to align recovery strategy
- Conducted settlement negotiations and trial for property case with $1M in counterclaims.
- Managed complex case portfolios, ensuring adherence to legal standards and timelines.
- Implemented risk assessment frameworks to identify potential legal challenges proactively.
- Reduced potential risks by conducting thorough legal research and identifying weaknesses in opposing arguments.
Lien Release Supervisor
Hughes Supply
Orlando, Florida
09.1993 - 11.1995
- Managed a team of two employees responsible for executing lien releases company-wide
- Ensured accuracy and compliance in lien documentation and release processes
- Managed approximately 100 incoming calls, emails per day from customers
- Established quality control measures, maintaining high standards for product delivery and service excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Bachelor of Arts - Accounting
Ashford University
Illinoise06-2012
Paralegal Degree -
Southern College
Orlando, Florida01-1995
Skills
- Credit Risk Management
- Legal Collections & Recovery
- Contract Review & Compliance
- Lien Law & Rights Management
- Team Leadership
- Vendor & Counsel Management
- Financial Reporting
- Process Improvement
- SimpleLegal & Credit Systems
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Credit Risk Manager
TopBuild
06.2012 - Current
Litigation Supervisor
Hughes Supply
11.1995 - 06.2012
Lien Release Supervisor
Hughes Supply
09.1993 - 11.1995
Bachelor of Arts - Accounting
Ashford University
Paralegal Degree -
Southern College