Lydia Carrizales
San Antonio,TX
Summary
Professional with strong background in customer service and ticketing systems. Proven ability to manage high-volume transactions, handle customer inquiries efficiently, and maintain accurate records. Known for effective team collaboration, adaptability, and consistently meeting performance targets. Strong skills in communication, problem-solving, and multitasking in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Box Office Attendant
City Of San Antonio
11.2013 - Current
- Ticket sales: Sell tickets for events, including processing in-person and online orders.
- Team Lead in the box office assisting manager various duties
- Customer service: Assist patrons with inquiries about events, showtime, pricing, seating, and venue information.
- Financial transactions: Handle cash and credit card payments accurately, balance cash drawers, and prepare end of the day reports.
- Exchanges and refunds: Process ticket exchanges and refunds according to company policy.
- Ticketing system management: Use a computerized ticketing system to process sales and generate reports using Ticketmaster Host and TM1.
- Will call/ticket pickup: Distribute pre-purchased tickets to customers after verifying their identification.
- Area maintenance: Keep the box office area clean, organized, and welcoming.
- Assisting management: Provide support to the box office.
- Processed payments using a variety of methods such as cash, credit cards, and vouchers.
- Developed strong communication skills to ensure efficient ticket sales, answering customer questions and resolving any issues that arose.
- Utilized problem-solving techniques to handle difficult situations with customers or co-workers.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Performed opening and closing procedures for the box office including counting money, restocking supplies and cleaning work areas.
- Adhered to company policies related to ticket sales operations including refund requests and exchanges.
- Service as first point of contact for ticket resolutions for seller and patrons on the event day at the assign box office
- Check and label floor seating on concert events
- Assist supervisor with close out and deposit at the end of the event at Lilia and HBG box office
- Assisting in seat relocations including ADA seating
- Create accounts, locate patient accounts, bulk sales, refunds in Ticketmaster Host
- Ability to train and shadow new employees
Billing Specialist
Community Care Partners
02.2023 - Current
- Verify patient insurance coverage and eligibility prior to claim submission.
- Contact patients and insurance companies to follow up on outstanding claims and payments.
- Set up payment plans with patients when necessary and monitor adherence to payment schedules.
- Assesses accuracy of demographic and policy information within patient accounts.
- Reconcile patient accounts by reviewing balances, payments, and adjustments.
- Investigate and resolve account discrepancies or billing issues.
- Assists in reconciling insurance deposits and patient collections.
- Monitors accepted / denied claims and updated claims as required for resubmission.
- Maintain and work through AR reports for commercial insurance accounts.
- Conduct ongoing audits of medical records to ensure code accuracy.
- Data entry.
- Customer services.
- Excel software.
- Generated requests for refund checks for overpayment.
- Prepared itemized statements for services rendered.
Insurance Posting Specialist
Smile Brands
05.2005 - 02.2023
- Read x-rays and Explanation of Benefits.
- Calling Insurance to check status on pending claims.
- Appeal, resubmit, and send necessary documents to insurances.
- Customer Services.
- Work with Office managers explaining the patient accounts.
- Help with other office duties in the Central Billing Office.
- Performed various PC-related tasks.
- Process insurance billing on treatment paper and electronic submission.
- Review account for major treatment requiring additional documentation.
- Upload Dental claims to vendor for electronic filling.
- Correct any rejected claims holding for electronic filing.
- Generate pre auth for offices as needed.
- Scan documents.
- Review and generate claims to Insurance.
- Generate Monthly encounters.
- Posted Insurance and patient payment to accounts.
- Close open claims and do the necessary adjustment to patient account.
- Data Entry.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Worked with team members and leadership to identify and develop process improvements.
- Investigated and resolved issues to maintain billing accuracy.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Checked claims coding for accuracy with ICD-10 standards.
- Input statement information, reconciled accounts and resolved discrepancies.
- Submitted claims to insurance companies.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Collected, posted and managed patient account payments.
- Managed all payments processing, invoicing and collections tasks.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Education
Applied Science -
Palo Alto Community College
05.1999
High School Diploma - US
Luther Burbank High School
TX06.1990
Skills
- Refunds and exchanges
- ID verification
- Ticket printing
- Seating availability guidance
- Microsoft Office Suite proficiency
- Time management
- Data entry accuracy
- Organizational skills
- Accounts receivable management
- Clerical support
- Account reconciliation
- Customer service excellence
- Attention to detail
- Computer proficiency
- Adaptability in fast-paced environments
- Patience and empathy
- Reliability and punctuality
- Goal oriented
- Professional appearance
- Teamwork orientation
- Initiative-taking
- Cash handling expertise
- Ticket sales proficiency
Timeline
Billing Specialist
Community Care Partners
02.2023 - Current
Box Office Attendant
City Of San Antonio
11.2013 - Current
Insurance Posting Specialist
Smile Brands
05.2005 - 02.2023
High School Diploma - US
Luther Burbank High School
Applied Science -
Palo Alto Community College