Lydia Castaneda
Manager
San Antonio,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Seeking to transition into new field where these skills can be applied to drive efficiency and success.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Manager on Duty
Fred’s Fish Fry
02.2022 - 10.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Server
Blanco Cafe
10.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Manager
Lulu‘s Bakery and Café
01.2018 - 04.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High school or equivalent -
Adelante Academey
San Antonio, TXBachelor of Science - Business Administration And Management
University of Arizona Global Campus
San Antonio, TX03-2027
Skills
- Scheduling proficiency
- Staff training and development
- Team building
- Task delegation
- Workflow management
- Staff management
- Teamwork and collaboration
- Decision-making
- leadership
- Employee motivation
- Process improvement
- [aloha POS] experience
Certification
- Learn2Serve Food Handler's Certification
- Texas Alcoholic Beverage Commission Seller Certification
- Texas Food Safety Manager Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Google AI essentials Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager on Duty
Fred’s Fish Fry
02.2022 - 10.2024
Server
Blanco Cafe
10.2020 - 10.2022
Manager
Lulu‘s Bakery and Café
01.2018 - 04.2020
High school or equivalent -
Adelante Academey
Bachelor of Science - Business Administration And Management
University of Arizona Global Campus
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