Lydia Chapman
San Marcos,TX
Summary
- Experienced test proctoring professional with solid background in DANTES, CLEP examinations. Detail-oriented, systematic and exacting. Excellent planning, problem-solving and interpersonal communication skills.
- Diligent about administering tests in line with outlined procedures. Well-versed in distributing and collecting materials, managing supplies and updating test logs. Organized, objective and motivated to keep testers honest.
- History of proctoring wide range of professional College credit and GED examinations. Alert, focused and vigilant in security, confidentiality and honesty policies. Successful troubleshooting and resolving technical issues independently.
- Dedicated to Military, Veteran, and Educational professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
United State Air Force
Randolph , Texas
03.2019 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Human Resources Manager
United States Air Force, USAF
Randolph, Texas
03.2006 - 03.2020
- Supervised & mentored 14 team members of Military Customer Service Section.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Security of Investigation Supervisor
United States Air Force, USAF
Lakeland, Texas
04.2017 - 03.2019
- Conducted background investigations for military personnel.
- Performed background investigations for purpose of employment suitability of persons requiring access to sensitive or classified information.
- Conducted Federal SSBI and other background investigations as required- DoD, US Air Force
Test Exam Proctor
Truman Education Center
Fort Leonard Wood, MO
01.2002 - 04.2004
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Maintained secure and positive environment conducive to testing.
- Assisted faculty with setting up tests and coordinating test spaces.
- Validated appropriate identification to allow admission to testing area.
- Maintained professional atmosphere, collect payments, and communicate test instructions to examinees.
- Proctored Pearson VUE, CLEP and DSST tests administered to groups of students daily.
- Administered assessment tests, CLEP test and proctor other tests.
- Monitored participants during practice GED test sessions.
- Monitored students during test sessions.
- Provided excellent customer service and seamless front office coverage.
- Provided excellent front office service to visitors and staff.
- General clerical and receptionist duties: answered and routing phone calls, managing supplies in front office, organizing and filing.
- Distributed and collected exams in a lecture room setting while monitoring activities and maintaining the academic integrity of the exam.
- Checked IDs Log students into their test Ensure academic integrity
- Vested with upholding the academic integrity of the institution .
- Regulated academic integrity and strict discipline.
Education
Business Administration
Central Texas College
Killeen, TXBachelor of Science - Therapeutic Recreation
Texas State University
San Marcos, TX04.2023
Associate of Science - Human Resource Management
Community College of The Air Force
Montgomery, AL06.2016
Skills
- Microsoft Excel
- Microsoft Word
- Scheduling and Coordinating
- Team Player
- Injury Prevention
- Relationship and Community Building
- Customer Satisfaction
- Networking and Partnership Development
- Performance Appraisal
- Procedures Compliance
- Facility Operations
- Positive Reinforcement Strategies
- Safety Procedures
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Interpersonal Skills
- Instructional Strategies
- Activity Planning and Coordination
- Program Instruction
- Customer and Service-Oriented
- Life Skills Development
- Enforcing Rules
- Emergency Procedures
- Youth Guidance
- Fitness Instruction
- Parental Participation
- Parent and Guardian Feedback
- Child and Adolescent Mentoring
- Camp Terrain Navigation
- Safety Demonstrations
- Hoof Care
- Confidence Building
- Therapeutic Services
- Case Notes
- Program Activities
- Documenting Progress
- Therapeutic Facilitation
Timeline
Customer Service Manager
United State Air Force
03.2019 - 03.2020
Security of Investigation Supervisor
United States Air Force, USAF
04.2017 - 03.2019
Human Resources Manager
United States Air Force, USAF
03.2006 - 03.2020
Test Exam Proctor
Truman Education Center
01.2002 - 04.2004
Business Administration
Central Texas College
Bachelor of Science - Therapeutic Recreation
Texas State University
Associate of Science - Human Resource Management
Community College of The Air Force
Accomplishments
- Received Department of the Army Achievement award from August 2005 to February 2006.
- Won award Airman Professional Performer of the Year 2007
- Won award Airman of the Quarter Apr-Jun 2007
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Equestrian Riding
Volunteer at Timber Hall Farms
Duration: March 2020 to present
Point Of Contact: Catie Itschnner
Phone: 210-381-4112
Location: Marion,Texas
- Taught horse camps
- Responsible for grooming and saddling horses prior to lessons.
- Checked rider and horse safety procedures, checked helmets, tack, horse, surroundings.
- Fed 50 + horses mornings or evening feed schedule
- Filled water bucks for 50+ horses
Paddle Boarding
- Interested in becoming a Stand Up Paddle Board Instructor
References
Lydia Chapman References
- Timber Hall Farms
Catie Itschnner - Horse Instructor
Phone: 210-381-4112
Email:
Address: 8331 Youngsford Rd
Marion, Texas 78124
- Kenneth Caldwell, TSgt, Retired, USAF
Phone: 210-744-6261
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