Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Lydia Charles

Lydia Charles

Wallkill,NY

Summary

Skilled in banking operations with a strong background in account management and customer service. Demonstrated success in meeting client needs through effective communication and problem-solving. Experienced in childcare with a commitment to safety and educational enrichment.

Overview

5
5
years of professional experience

Work History

Head Teller

M&T Bank
Middletown, New York
02.2022 - Current
  • Supervised teller team operations, enhancing service delivery efficiency.
  • Managed cash handling procedures, maintaining accurate cash drawer balances.
  • Assisted customers with account inquiries and transactions to enhance service quality.
  • Conducted regular audits of teller transactions, ensuring accuracy and mitigating risks.
  • Resolved customer complaints promptly, maintaining positive banking relationships.
  • Monitored vault cash levels and ordered currency from Federal Reserve Bank.

Live-In Nanny

Private Family
Goshen, New York
01.2021 - 02.2022
  • Supervised daily activities for children, ensuring safety and fostering engagement.
  • Assisted with daily tasks including dressing, bathing, and feeding children.
  • Monitored children's play to maintain a safe home environment.
  • Organized educational games, enhancing children's learning and development.
  • Communicated with parents about children's progress and needs.
  • Maintained a clean, organized living environment for the family.

Education

High School Diploma -

Pine Bush High School
Pine Bush, NY
06-2021

Skills

  • Educational activity coordination
  • Safety oversight
  • Time optimization
  • Positive reinforcement techniques
  • Infant care proficiency
  • Support for special needs
  • Vault cash management
  • Client relationship management
  • Cash handling expertise
  • Communication effectiveness
  • Solution-oriented problem solving

Affiliations

  • Big Brother Big Sister
  • Alzheimer’s Association Volunteer

Timeline

Head Teller

M&T Bank
02.2022 - Current

Live-In Nanny

Private Family
01.2021 - 02.2022

High School Diploma -

Pine Bush High School
Lydia Charles