LYDIA CHARLES
Fiserv/First Data
LITHONIA,Georgia
24
years of professional experience
Results-driven business professional with comprehensive background in consulting, known for delivering impactful solutions and fostering client relationships. Exhibits strong focus on team collaboration and adaptability to changing business needs. Skilled in strategic planning and process improvement, ensuring consistent achievement of organizational goals.
Work History
Senior Business Consultant
20 Years 8 Months- Owned the full sales lifecycle for merchant processing and payment solutions across a diverse B2B client base, consistently ranking among the organization's top-performing consultants over a two-decade career.
- Exceeded annual sales quotas by 150%+ for multiple consecutive years, consistently ranking among the top producers company-wide.
- Secured and grew multi-million-dollar merchant processing accounts through consultative selling, enhancing client satisfaction and loyalty.
- Expanded client portfolio by over 40% through proactive relationship building and strategic account planning, contributing to overall revenue growth.
- Delivered 100+ consultative sales presentations annually to business owners and C-level decision-makers, effectively communicating payment solutions' business value.
- Managed full pipeline from prospecting through close, driving new business development alongside long-term customer retention.
- Global Fintech & Payments Leader
- REVENUE & QUOTA PERFORMANCE
- ACCOUNT GROWTH & CLIENT RELATIONSHIPS
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Built strong relationships with clients by consistently delivering actionable insights.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Sales Manager
2 Years- Directed 45-person sales team, including three direct-report supervisors, across multi-territory book of business to drive sales growth.
- Designed and launched incentive-based training programs, enhancing representative performance by 25% within 12 months.
- LEADERSHIP & DEVELOPMENT
- Contributed to the Senior Training Associate Program through mentoring and onboarding junior sales associates.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
Education
Associate of Arts - Coursework in Business & Technology
Skills
Enterprise B2B Sales
Strategic Account Problem-solving
Solution selling
Client retention
Account retention
Revenue generation
Revenue attainment
Contract & Rate Negotiation
Pipeline Management
Sales leadership
Sales training
Fintech & Payment Solutions
CRM & Sales Analytics (Salesforce)
Salesforce CRM
Negotiation
Problem-solving
Timeline
Senior Business Consultant
Fiserv/First Data
04.2004 - 12.2024Read More
Senior Sales Manager
NSDI
01.2001 - 01.2003Read More
Georgia State University
Associate of Arts from Coursework in Business & Technology
Read More