LYDIA CHRISTIE
Verona,NY
Summary
Customer-oriented professional with expertise in customer service and daily operations in fast-paced environments. Excels in communication, problem-solving, and prioritizing tasks to enhance customer experiences. Demonstrates strong organizational skills, adaptability to new systems, and composure in challenging situations. Seeking a remote role in Customer Service or Customer Support.
Overview
6
6
years of professional experience
Work History
Stable Manager | Scheduling & Operations
GIBSON RACING STABLES
01.2023 - Current
- Coordinated daily schedules, appointments, horse care, training, and race preparation to ensure timely completion of time-sensitive tasks.
- Communicated effectively with owners, trainers, coworkers, and other stakeholders to facilitate smooth daily operations.
- Organized daily routines and adapted swiftly to changing schedules and priorities to maintain operational efficiency.
- Troubleshoot unexpected problems, prioritize competing responsibilities, and make decisions independently.
- Demonstrate strong reliability, attention to detail, and ability to work independently with minimal supervision.
Stable Manager | Scheduling & Operations
CLAUDE HUCKABONE RACING STABLE
01.2023 - Current
- Managed daily horse care, scheduling, training support, and race preparation to ensure optimal performance.
- Coordinated appointments and prioritized tasks to enhance daily operational efficiency.
- Engaged in clear communication with owners, trainers, and coworkers to ensure smooth operations. with owners, trainers, coworkers, and other personnel.
- Identified and troubleshot problems independently under time-sensitive conditions, ensuring timely resolutions.
- Troubleshot and addressed problems effectively to maintain workflow. while working independently and under time-sensitive conditions.
Customer Service / Retail Associate
PET SUPPLIES PLUS
02.2021 - 08.2022
- Delivered friendly, professional customer service by answering questions, assisting with products, and resolving customer concerns to enhance the overall shopping experience.
- Troubleshoot customer issues and work to find appropriate solutions while maintaining a positive attitude.
- Operated point-of-sale systems and processed transactions accurately.
- Collaborated with coworkers to maintain an organized, welcoming store environment that improved customer engagement.
- Completed assigned tasks on time while managing multiple responsibilities during busy periods.
Customer Service / Server
RED LOBSTER
Clay, New York
08.2021 - 04.2022
- Delivered exceptional customer service in a fast-paced environment, enhancing customer satisfaction.
- Communicated with customers to understand requests, answer questions, and resolve concerns.
- Resolved challenging customer interactions calmly, leveraging problem-solving skills to enhance customer experience.
- Coordinated multiple customer requests and priorities, ensuring accuracy and efficiency.
- Worked effectively with coworkers and management to provide timely, quality service.
Education
High School Diploma -
CICERO-NORTH SYRACUSE HIGH SCHOOL
Cicero, NYSkills
- Scheduling
- Stable Operations
- Operational Efficiency
- Process Improvement
- Scheduling Software
- Task Prioritization
- Time management
- Professional Communication
- Professional customer communication
- Problem solving
- Quick adaptability
- Teamwork
- Attention to Detail
- Reliability
- Independent work
Personal Information
Title: REMOTE CUSTOMER SERVICE | CUSTOMER SUPPORT | SCHEDULING
CAREER TARGET
Title: REMOTE CUSTOMER SERVICE | CUSTOMER SUPPORT | SCHEDULING
Timeline
Stable Manager | Scheduling & Operations
GIBSON RACING STABLES
01.2023 - Current
Stable Manager | Scheduling & Operations
CLAUDE HUCKABONE RACING STABLE
01.2023 - Current
Customer Service / Server
RED LOBSTER
08.2021 - 04.2022
Customer Service / Retail Associate
PET SUPPLIES PLUS
02.2021 - 08.2022
High School Diploma -
CICERO-NORTH SYRACUSE HIGH SCHOOL