Lydia Clark
Kalispell,MT
Summary
Experienced professional skilled in providing exceptional client care and support. Proven ability to manage client relationships, solve problems, and ensure client satisfaction. Strong focus on collaborating with teams and achieving results while easily adapting to changing needs. Reliable, organized, and adept at communication and multitasking. Ready to make a significant impact. Passionate about delivering exceptional service and fostering strong client relationships. Known for handling complex client needs and consistently exceeding expectations. Effective collaborator with adaptability in dynamic environments. Possess strong organizational and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Client Care Coordinator
Complete Practice Solutions
12.2015 - Current
- Works directly with clients/physicians as their liaison for different practice types. Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Performs provider enrollment and credentialing from single providers to large group practices including Medicare and Medicaid
- Enhanced revenue recovery through diligent follow-up on denied or underpaid claims.
- Facilitates timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances including working 100+ claims per day
- Reviews and submits claims daily. Follows up on insurance denials via phone or insurance websites and creates appeals
- Performs minor coding duties with a focus on OB-GYN, Cardio-Vascular and Primary Care.
Medical Billing Associate
Kalispell Rehab
08.2012 - 11.2015
- Processed bank deposit
- Posted all payments received from patients and insurance
- Followed up on unpaid claims with insurance, workman’s comp and attorneys
- Enhanced revenue recovery through diligent follow-up on denied or underpaid claims.
Patient Account Rep
Health Center Northwest
07.2011 - 08.2012
- Took patient calls and assisted in trouble shooting insurance issues
- Accepted and processed patient payments via phone and email
- Worked with insurance companies to avoid denials and appeals
- Acted as a backup to reception, pre-registration and other positions as needed
- Performed payment batching and completed bank deposit
- Worked with outside entities to resolve issues with billing, claims, and payments.
Education
High School Diploma -
Flathead High School
Kalispell06.2004
Skills
- Microsoft Office including Outlook
- Cash handling
- EClinicalWorks
- MediTech
- Billing Dynamix
- WebPT
- OMS Vision
- Trizetto Provider Solutions
- EPIC Carelink
- Accurate Ten Key
- Types 65 words per minute
- Highly organized
- Works well in a team environment
- Works well with little supervision
- Self-starter
- Highly Motivated
- Notary Public for the State of Montana
- Organizational skills
- Claims processing
- Medical terminology
- Documentation
- Team supervision
- Insurance practices
- Performance monitoring
- Claims resolution
- Provider enrollment and credentialing including Medicare and Medicaid
- NPPES, PECOS, CAQH
Timeline
Client Care Coordinator
Complete Practice Solutions
12.2015 - Current
Medical Billing Associate
Kalispell Rehab
08.2012 - 11.2015
Patient Account Rep
Health Center Northwest
07.2011 - 08.2012
High School Diploma -
Flathead High School
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