Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lydia Dadson

Columbus,Ohio

Summary

Proactive Ticketing Agent with extensive experience in verifying traveler identities, processing transactions, and maintaining accurate financial records. Skilled in selling tickets, trip planning, and providing exceptional customer service. Knowledgeable in airline reservation systems and complaint handling, ensuring a smooth and satisfying travel experience for all passengers.

Professional with solid experience in ticketing and customer service. Adept at handling customer inquiries, managing bookings, and resolving issues efficiently. Strong focus on teamwork, adaptability, and achieving results. Reliable and flexible with skills in communication, problem-solving, and multitasking.

Professional in travel and customer service, bringing valuable experience in managing ticketing processes efficiently. Known for ensuring smooth customer interactions and resolving issues promptly. Team-oriented with focus on collaboration and flexibility, adaptable to changing needs. Exhibits strong organizational skills and attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ticketing Agent

Nita Travels and Shipping
04.2016 - 07.2020
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
  • Assisted passengers with special needs or accommodations, ensuring a comfortable travel experience.

Education

High School Diploma -

Ghana National College
Cape Coast Ghana
06-2008

Skills

  • Airline Reservation Systems
  • Empathy and patience
  • Basic computer skills
  • Passport reviews
  • Professionalism and Courtesy
  • Travel industry knowledge
  • Complaint Handling
  • Check-in procedures
  • Information assistance

Certification

  • International Air Transport Association – IATA.

Timeline

Ticketing Agent

Nita Travels and Shipping
04.2016 - 07.2020
  • International Air Transport Rating Organization Agent Certification – IATRO.

High School Diploma -

Ghana National College
Lydia Dadson