Lydia Desvarieux
Lauderhill
Summary
Quickly learn and master new customer care delivery system; equally successful in both team and self-directed settings; and proficient in a range of networks such Communications and Interpersonal Skills, Computer Literacy, Legal and Ethical Responsibilities. In addition, possess a strong desire to assist and retain customers and build a great company. Productive self-starter with strong work ethic; consistently achieve goals
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department of Children and Families
09.2020 - 12.2024
- Created a calm, business like atmosphere that promoted productivity and inspected the cleanliness and presentation of all materials prior to use.
- Interviewed applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
- Performed administrative duties, data entry, maintained unit supplies, established and maintained multiple electronic files and conducted regular reviews and updated within the specified time frames set by the federal and state regulations.
- Computed, reviewed, authorized and explain public assistance benefits based on financial and family status and give monthly benefit amount to the customer.
- Operated the telephone station and provided accurate information needed by the customer.
Manufacturing Production & QA Assistant
Terumo Aortic
12.2020 - 09.2024
- Achieved the highest levels of productivity; assisted other departments to ensure optimum service and cleanliness to guests, responded to email requests, filed and scanned documents.
- Performed delivery system of AAA package along with TAA S-BAR and S-Bar Trim.
- Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas and record flow information of materials and products.
- Daily box created for production along with pre-built order kits staged for shipping.
- Executed basic quality control check included measuring, weighing, strength testing, and more.
- Performed use of radio frequency scanner for inventory control and processed orders.
Front Desk Customer Service Rep
Courtyard Marriott
02.2014 - 08.2024
- Assisted other departments and ensured optimum service to guests.
- Entered and located work-related information; used computers and/or point of sale systems.
- Demonstrated exceptional skills and professionally and responded across a wide variety of areas.
- Kept work area free from debris or contaminants for the safety of the families and visitors.
- Conversed with families and visitors, reinforced positive behavior and promoted social interactions.
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Managed reservations using property management system, optimizing room allocations for guest satisfaction.
- Responded to guest inquiries and concerns promptly, enhancing overall customer experience and loyalty.
- Collaborated with housekeeping team to maintain cleanliness standards, ensuring rooms met brand expectations.
- Processed payments efficiently while adhering to cash handling policies, minimizing discrepancies during audits.
- Trained new front desk staff on operational procedures and customer service excellence, promoting team efficiency.
- Implemented feedback collection methods from guests, driving service improvements based on insights gathered.
- Coordinated with maintenance personnel to resolve guest issues swiftly, contributing to positive stay experiences.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Organized front desk materials efficiently, ensuring easy access for staff members during busy periods.
- Developed strong rapport with guests, resulting in positive reviews and repeat business for the hotel.
- Contributed to team goals by consistently meeting or exceeding performance metrics related to guest satisfaction scores and efficiency measures.
- Collaborated with housekeeping staff to ensure rooms were ready for arrivals in a timely manner.
- Greeted and verified members and guests upon entry to optimize security.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Processed payments securely, maintaining accurate records of transactions at all times.
- Coordinated reservations effectively, preventing overbooking situations while maximizing room occupancy rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Certificate - Massage Therapist
Hollywood Institute
Margate, FLCertificate - Medical Billing and Coding
Concorde
Lauderdale Lakes, FLSkills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Verbal communication
- Documentation and reporting
- Excellent communication
- Teamwork
- Customer service
- Problem-solving abilities
Certification
Certificates: BASIC LIFE SUPPORT (CPR), OSHA, HIPAA, TAA Flushport, Claspbody
Languages
English
Native or Bilingual
Timeline
Manufacturing Production & QA Assistant
Terumo Aortic
12.2020 - 09.2024
Eligibility Specialist
Department of Children and Families
09.2020 - 12.2024
Front Desk Customer Service Rep
Courtyard Marriott
02.2014 - 08.2024
Certificate - Medical Billing and Coding
Concorde
Certificate - Massage Therapist
Hollywood Institute
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