Summary
Overview
Work History
Education
Skills
Academic Projects & Community Service
Certification & Education
Interests
Timeline
BusinessAnalyst

Lydia Drescher

Shelton,WA

Summary

Dedicated and driven professional with over 20 years of collective experience in Administration, Customer Service, Business Management, and Organizational Development. Especially skilled in verbal and written communication. Strong ability to be flexible and learn new skills enthusiastically. Customer-oriented worker with proven ability to maintain diplomacy while seeking out the best solution for client. Collaborative team player recognized for working well with diverse communities and providing an environment of openness and trust. Detail-oriented multitasker practiced in managing multiple priorities successfully in fast-paced settings. Analytical problem solver knowledgeable of legal and insurance industry practices, procedures, and compliance. Organized manager with strong proficiency in maintaining accurate client records and interactions. Selected skills include: Legal Research, Interviewing, Federal Laws and Codes, Cultural & Heritage Grant Writing, Reservation-based Micro-Finance, and Human Resource Management.

Overview

32
32
years of professional experience

Work History

Cook

Waters Edge Cafe
07.2023 - Current


  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Office Assistant

Turning Pointe Survivor Advocacy Center
02.2022 - 08.2022
  • Initiated an HR department after being tasked to organize and update HR files; and helped facilitate pre-interview phone calls, background checks, and scheduling interviews for upper management
  • Revised policies and procedures manuals by implementing appropriate legal codes and citations, thereby ensuring that documents met the Federal, State and funding compliance standards
  • Streamlined and standardized the office filing system that allowed easy retrieval and storage of files
  • Initiated the development of new processes and procedures and collaborated with Manager in ensuring its adherence to rules and regulations of government entities and grant funders
  • Conducted research and implemented technical writing require in a highly efficient manner

Media Marketing and Radio Host

Raglan Community Radio
02.2021 - 12.2021
  • Company Overview: Volunteer Work
  • Created valuable content for an 'on air' radio show, magazine, and commercials that increased audience population
  • Spearheaded a community radio show focusing on Indigenous communities in New Zealand, and worldwide that increased Pacifica audience population and generated a higher level of cultural awareness
  • Handled guest interviews successfully on topics that addressed critical issues like suicide prevention, domestic violence, incarceration, and social justice through strong skills in research, probing, investigation, and communication
  • Created a new program and presented music specific to Indigenous and Pacifica communities
  • Volunteer Work

Manager/Owner

Lila's Lounge Vintage Warehouse
07.2014 - 01.2017
  • Built and established a solid customer base through high quality products, excellent customer relations and service, strong online presence, and word of mouth
  • Developed a business plan and built the systems and strategies from the ground up, including operations, inventory, and marketing
  • Provided vintage art and furniture for specific niche collectors, real estate agents, and designers that entailed specialized sourcing and negotiation
  • Presented products to buyers who visited the warehouse on appointment basis, and answered all questions and inquiries related to items
  • Managed all logistical aspects, including product delivery and shipping in a highly efficient manner
  • Conceptualized the website design and collaborated with a website designer in executing the plan
  • Utilized online marketing platforms like furniture websites to promote the business

Career Liaison

The Evergreen State College
01.2014 - 06.2014
  • Company Overview: Internship
  • Internship

Career Counseling Aide

The Evergreen State College
10.2012 - 12.2013
  • Assisted students pursuing graduate programs through effective mentoring and counseling, which helped establish the groundwork for their success
  • Developed educational and career plans that gave clearer direction to students
  • Facilitated the successful development of workshops through strong skills in coordination, and writing & organizing lesson plans

Intern

Tulip Credit Union
05.2013 - 08.2013
  • Company Overview: Internship
  • Assisted operations manager with micro-loan document and portfolio management by processing and updating loans accurately, and reaching out to customers and insurance carriers to ensure that vehicles were insured
  • Performed record keeping, filing, and data entry that facilitated a more efficient work flow
  • Created insurance compliance reports accurately through strong ability to read insurance jargon and legalese from past work experience
  • Provided excellent customer service by resolving issues quickly and accurately, while exhibiting utmost professionalism, resulting in satisfied clients
  • Internship

Licensed Insurance Agent

State Farm
01.1999 - 01.2005
  • Company Overview: Licensed Insurance Agent
  • Licensed Insurance Agent

Licensed Insurance Agent

GEICO Corporate Office
01.1993 - 01.1998
  • Company Overview: Licensed Insurance Agent
  • Licensed Insurance Agent

Education

Communications -

Waikato Institute of Technology
Hamilton, Waikato

Paralegal Certification - contract law, business law, real estate law, civil and criminal procedure, legal research, and writing, interviewing and investigations, legal documents, pleadings, and briefs

Tacoma Community College
Tacoma, WA
12.2023

Bachelor of Arts - Community Services

The Evergreen State College
Olympia, WA
01.2014

Skills

  • Legal Research
  • Interviewing
  • Federal Laws and Codes
  • Cultural & Heritage Grant Writing
  • Reservation-based Micro-Finance
  • Human Resource Management
  • Strong attention to safe food handling procedures
  • Cleaning and organization

Academic Projects & Community Service

  • Selected to work with Smithsonian Institute linguists and scholars in collaboration with the National Museum of the American Indian or Native American language restoration, which helped expand a tribal dictionary.
  • Researched grants and developed prospect lists of potential financial donors, and assisted with grant writing and strategic planning for the building of the Longhouse Cultural Centre carving and weaving studios - a collaboration between U.S. Native American and Māori scholars of New Zealand.
  • Provided Administrative support and grant writing for a $5M capital campaign for the building of an Indigenous Arts campus and Master's in Fine Arts in Indigenous Arts Program at the Evergreen State College campus.
  • Researched and examined Indigenous socio-economic issues, language and culture in a month-long project focusing on Indigenous economies and micro-loan programs that assist Indigenous women to start or expand a small business.
  • Designed a product and marketing plan for the CIELO Sewing Project, an immigrant women's training program that promotes self-sufficiency through home-based business.
  • Developed a social entrepreneurial business plan to create a revenue stream within a small business enterprise for a non-profit organization.
  • Researched and wrote an extensive analysis of the Lakota Funds, a micro-finance model that promotes economic sustainability and entrepreneurship on the Pine Ridge Reservation, SD.

Certification & Education

  • Paralegal Certification, Tacoma Community College, Tacoma, WA, Winter 2023, Accredited by the American Bar Association. Courses included: contract law, business law, real estate law, civil and criminal procedure, legal research, and writing, interviewing and investigations, legal documents, pleadings, and briefs.
  • Bachelor of Arts, Social Entrepreneurship & Small Business Enterprise, The Evergreen State College, Olympia, WA, 2014
  • Communications, Waikato Institute of Technology, Hamilton, Waikato, NZ, 30 credits towards a Bachelor's degree, Courses include media marketing, writing, podcasting, documentary film, and photography. 2020.-2021.
  • WA State Disability and Health Licensure, Office of the Insurance Commissioner, 2019

Interests

  • Reading
  • Volunteering at local animal shelters and rescue organizations
  • Stand-up Paddleboarding (SUP)
  • I like working with my hands and fixing things

Timeline

Cook

Waters Edge Cafe
07.2023 - Current

Office Assistant

Turning Pointe Survivor Advocacy Center
02.2022 - 08.2022

Media Marketing and Radio Host

Raglan Community Radio
02.2021 - 12.2021

Manager/Owner

Lila's Lounge Vintage Warehouse
07.2014 - 01.2017

Career Liaison

The Evergreen State College
01.2014 - 06.2014

Intern

Tulip Credit Union
05.2013 - 08.2013

Career Counseling Aide

The Evergreen State College
10.2012 - 12.2013

Licensed Insurance Agent

State Farm
01.1999 - 01.2005

Licensed Insurance Agent

GEICO Corporate Office
01.1993 - 01.1998

Paralegal Certification - contract law, business law, real estate law, civil and criminal procedure, legal research, and writing, interviewing and investigations, legal documents, pleadings, and briefs

Tacoma Community College

Communications -

Waikato Institute of Technology

Bachelor of Arts - Community Services

The Evergreen State College
Lydia Drescher