Lydia Ellinwood
Summary
Adept in managing high-pressure environments, I enhanced customer and pet satisfaction at P.A.W.S Bed & Biscuit through exceptional care and strong communication skills. Demonstrated reliability and teamwork, significantly improving safety and hygiene standards. Skilled in animal grooming and safe food handling, my adaptability and empathetic service ensure both human and animal well-being.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Doggy Daycare Attendant
P.A.W.S Bed & Biscuit
Mendon, MA
01.2024 - 08.2024
- Handled emergency situations calmly under pressure while adhering to established protocols for safeguarding animal welfare.
- Enhanced customer satisfaction by providing excellent care and attention to pets during daycare hours.
- Assisted in maintaining a clean and hygienic environment for both pets and staff by performing daily cleaning tasks.
- Provided basic grooming services such as brushing coats, trimming nails, and cleaning ears when necessary for improved hygiene and comfort of the pets.
- Increased pet safety through vigilant monitoring of play areas, promptly addressing any conflicts or issues.
- Collaborated effectively with fellow team members to ensure smooth operations throughout the day while managing multiple responsibilities simultaneously.
- Prepared food and water following instructions from pet owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.
Waitress
Golden Pond Assisted Living
Hopkinton, MA
08.2020 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree - Liberal Arts
MassBay Community College
Wellesley Hills, MA05.2025
High School Diploma -
Hopkinton High School
Hopkinton, MA05.2022
Skills
Strong Communication Skills
Patience and Empathy
Reliability and punctuality
Cleanliness and sanitation
Dog Handling Expertise
Canine Behavior Knowledge
Pet Care
Pet Feeding
Pet Sitting
Adaptability and Dependability
Animal Safety
Animal Grooming
Doggy Daycare
Pet Boarding
Teamwork and Collaboration
Honest and Dependable
Human and Animal Safety
Strong multitasking
Greeting guests
Customer Service
Team Collaboration
Order Taking
Safe Food Handling
Timeline
Doggy Daycare Attendant
P.A.W.S Bed & Biscuit
01.2024 - 08.2024
Waitress
Golden Pond Assisted Living
08.2020 - 11.2023
No Degree - Liberal Arts
MassBay Community College
High School Diploma -
Hopkinton High School