Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Lydia Emmanuel

Rowlett

Summary

Dynamic Shift Manager with a proven track record at CVS Pharmacy, excelling in customer service and problem-solving. I am skilled in cash handling and employee training, fostering a positive work environment that enhances team productivity and achieves high customer satisfaction. I am committed to developing talent and improving operational efficiency.
As a management professional, I have a strong record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. I am dedicated to creating a collaborative environment and achieving operational goals. I am reliable and adaptable to changing demands, with a focus on leadership and communication.

Overview

5
5
years of professional experience

Work History

Shift Manager

CVS Pharmacy
08.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage the storefront.
  • Closed and open stored, count the register

Cashier Team Lead

Victoria's Secret & PINK
10.2023 - 11.2024
  • Performed store opening, closing, and shift-change actions and maintained accurate logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Team Manager

Chick-Fil-A Restaurant
03.2020 - 06.2022
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Education

Associate of Arts - Psychology

Dallas College
Dallas, TX
05-2025

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Handling customer complaints
  • Team building
  • Scheduling expertise
  • Computer skills

Accomplishments

  • Resolved product issue through consumer testing.


Interests

  • Music
  • Offering time and support to shelters for the homeless, women, and animals
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Youth Development Programs
  • I participate in low-impact exercises to strengthen my core muscles
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Cashier Team Lead

Victoria's Secret & PINK
10.2023 - 11.2024

Shift Manager

CVS Pharmacy
08.2022 - Current

Team Manager

Chick-Fil-A Restaurant
03.2020 - 06.2022

Associate of Arts - Psychology

Dallas College

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Lydia Emmanuel