Lydia Erhardt-Andrade
Sacramento,CA
Summary
Dependable individual who adapts easily in new environments and can work exceptionally well with others. I enjoy work that keeps me busy and engaged. Friendly with exceptional communication skills and multi-tasking abilities. Proven success providing high-quality customer service in fast paced environments. Aways onboard to help companies reach their financial goals.
Extremely trustworthy with sensitive patient information, financial records and anything else under my care. My superiors have even relied on me to track and account for precious metals and diamonds moving through production. Also have years of experience preparing accurate invoices, contracts, collecting payments and maintaining accurate financial and medical records. I have experience functioning as a key holder responsible for balancing both the cash drawer and safe. Held responsibility for opening, closing, and performing daily bank drops as well as writing checks to vendors on behalf of companies.
Collaborative and thoughtful team member with years of experience training new team members in different settings. Motivated to succeed and learn from everyone. Ready to take instruction and work diligently. Building positive connections with other coworkers, vendors and business partners has been an invaluable to me. Provided diligent support to customers domestic and international through a variety of modalities. Years of experience engaging with multiple outsourcing partners daily to assist production managers with keeping the schedules on track.
Leadership experience was afforded to me after I consistently showed my ability to manage high volume and time sensitive production lists. I always do my best to promote a positive and productive work environment while leading by example. My responsibilities included delegating work to our Technicians, Invoicers and Smile Designers which resulted in high product and revenue yield. I’ve also implemented procedures to promote proactive measures and minimize errors. Upon my exit from the laboratory, I created a binder of Standard Operating Procedures to provide a valuable resource and to ensure a smooth transition for the team.
Overview
4
4
years of professional experience
Work History
Medical Administrative Secretary
Sacramento Orthopedic Center
11.2023 - Current
- Assisted an orthopedic surgeon to accurately transcribe and submit medical orders to his specifications while ensuring prior authorizations through the patient’s insurance company.
- Ensured proper billing could be filed by diligently verifying insurance coverage, obtaining prior authorization for patients with workers’ compensation cases, collecting and tracking copays and preparing complete daily summaries to submit to our biller via DropBox.
- Maintained a clean and organized office and exam rooms to promote a positive experience for both staff and patients.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Expedited prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls, texted patients through Klara and responded to emails to offer office information, schedule patients, answer questions, and direct calls to staff.
- Organized paperwork in each patient’s chart to ensure the doctor could easily find specific information.
- Registered new patients in Centricity(our scheduling system) and Klara (our HIPAA compliant texting application) to ensure accurate records, scheduling and open lines of communication to promote a positive experience for the patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars, ensuring patients had up to date referrals and imaging ordered prior.
- Processed referrals and documented details in patient charts.
- Created referral forms and ensured that new patient paperwork and other important forms were always ready for use.
Receptionist/Treatment Coordinator
Marian Milstein Orthodontics
09.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct departments and Russian/Ukrainian translators.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, Vonage (our HIPPA compliant texting application) and in person.
- Handled cash and credit card transactions and ensured payments were recorded and submitted accurately.
- Managed multiple tasks simultaneously to ensure the flow of patients checking in and out never stalled.
- Assisted with onboarding new patients by checking for prior insurance eligibility and drafting up contracts based off of the doctor’s recommendations and length of treatment.
- Organized, maintained and updated information in computer databases.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule appointments based off of their specific treatment type and ensuring that the next procedures were time blocked accordingly.
- Implemented a new system to organize our Invisalign trays to ensure that patients were aware when their next phase arrived. My system also allowed for patients undergoing dental work/surgery were followed up with so they could resume their Ortho treatment.
Shipping Department Lead
Frontier Dental Laboratory
07.2020 - 08.2023
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- A dependable “go-to” individual for my CEO, CFO, VP, our lab partners (international and domestic), production manager, lab manager, CAD-CAM manager, local drivers, FedEx and UPS representatives and our daily drivers, dental technicians, office administrators, doctors and their Smile Designers.
- Coordinated cases for preliminary measures(in multi-phase cases).
- Ensured all doctors have the necessary supplies to continually send cases in. Coordinated Fed-Ex pick-ups and tracked cases online. Reached out to our UPS or FedEx reps to aid with any cases that were delayed and relayed updates to customers.
- Worked with an estimated 75 technicians and collecting completed cases and ensuring we are on track for 3 hard deadlines daily.
- Trained and mentored new team members and managers on Evident systems to promote operational performance and help clients with tracking information.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Produced accurate shipping labels and supporting documentation while anticipating additional cases coming in order to group cases into one shipment (saving at least hundreds of dollars daily).
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and staying at pace within ahead of schedule.
- Monitored scheduled shipment dates to achieve timely delivery for appointments, expediting as necessary and communicating variances to customers.
- Responsible for production emails including: accurate production reports, tracking information, supporting documents and any additional notes for to up to five different laboratories daily with up to 20 recipients on each.
- Worked closely with our Inventory Manager to ensure that our partner laboratories were provided precious metals and other production related or shipping supplies. Also ensured that my Shipping Department always had ample supplies and made cost-saving suggestions.
- Created a binder of Standard Operating Procedures before my exit to ensure that new employees would have a reference. I included measures that I implemented in order to avoid delays and ensure that multi-stage cases were billed accurately and with minimum research at the final stage.
Education
American River College
Sacramento, CACosmetology License - Cosmetology
Empire Beauty School
Virginia Beach, VA05.2016
Diploma -
Admiral Arthur W Radford High School
Honolulu, HI2014
Skills
- Multi-Line Telephone Systems
- Schedule Management
- Experience utilizing the following scheduling and case management software systems: Evident, Dolphin and Centricity
- Experience with Outlook, Slack, Vonage, Klara, and a variety of POS systems(including Clover)
- Referral Intake, distinguishing patient’s eligibility and coordinating radiology orders prior to scheduling
- Submitting accurate drug prescriptions to pharmacies through Veradigm
- Submitting prior authorizations through Hills Physicians, Sutter, Blue Cross, Blue Shield, United Health Care, etc
- Ordering X-rays, MRIs, CT scans
- Filling out prescriptions for physical therapy and medical equipment
- Interpreting physician’s prescriptions and scheduling cases for medical devices
- Paperwork filing
- Experience with filing RFA’s through Workers’ Compensation
- Cash handling
- Invoice Processing
- Research and due diligence
- Spreadsheet Tracking (Excel, also have experience with DropBox, Word, PowerPoint and creation forms on Adobe)
- Bank Deposits
- Reception Desk Management
- Visitor Check-In
- Complex Problem-Solving
- Shipment Preparation
- Shipping Coordination
- Tracking System Utilization
- Goals and Performance
- Technical Data Interpretation
- Staff Training
- Leadership
References
- Kathrin Spohr -CDT and Smile Designer at Frontier Dental Laboratories (916) 605-6994 kspohr@frontierdentallab.com
- Pedro Santos -CDT and Smile Designer at Frontier Dental Laboratories (916) 542-3580 psantos@frontierdentallab.com
- Craig Garcia -CDT and Smile Designer at Frontier Dental Laboratories (916) 826-5926 cgarcia@frontierdentallab.com
- Dilshan Fernando -Lab Manager at Frontier Dental Laboratories (949) 859-7000 dfernando@frontierdentallab.com
- Nikki McCrumb -Production Manager at Frontier Dental Laboratories (916) 413-0085 nmccrumb@frontierdentallab.com
- Jon Hayner -CSO and CAD/CAM manager at Frontier Dental Laboratories (916) 292-0132 jhayner@frontierdentallab.com
- Brent West - CEO & President of Frontier Dental Laboratories (916) 605-6995 bwest@frontierdentallab.com
- Gil Villavecer -VP at Frontier Dental Laboratories (714) 930-6903 gvillavecer@frontierdentallab.com
- Galina Mukha -Office Manager at Marina Milstein Orthodontics (916) 320-0719
- Maggie -Lead Treatment Coordinator at Marina Milstein Orthodontics (530) 305-9649
Timeline
Medical Administrative Secretary
Sacramento Orthopedic Center
11.2023 - Current
Receptionist/Treatment Coordinator
Marian Milstein Orthodontics
09.2023 - 11.2023
Shipping Department Lead
Frontier Dental Laboratory
07.2020 - 08.2023
American River College
Cosmetology License - Cosmetology
Empire Beauty School
Diploma -
Admiral Arthur W Radford High School