Lydia Erpelding
Estherville,IA
Summary
Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments. Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Best Western Hotel
Ames , IA
06.2024 - 06.2025
- Supervised daily housekeeping operations ensuring cleanliness standards were met.
- Trained new staff on effective cleaning procedures and safety protocols.
- Conducted inspections to maintain high-quality service and guest satisfaction.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Coordinated room assignments and cleaning schedules for housekeeping team.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Hotel Front Desk Clerk
La Quinta Inn & Suites
Ankeny, Iowa
07.2023 - 02.2024
- Greeted guests warmly and assisted with check-in and check-out processes.
- Managed reservations using hotel management software to ensure accurate bookings.
- Handled guest inquiries and resolved issues efficiently to enhance satisfaction.
- Processed payments and maintained accurate cash drawer throughout shifts.
- Coordinated with housekeeping to ensure rooms met cleanliness standards for arrivals.
- Provided information about local attractions, dining, and hotel amenities to guests.
- Monitored lobby area for safety and ensured a welcoming environment at all times.
- Assisted in training new front desk staff on procedures and customer service protocols.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Input customer data into reservation systems and updated to reflect room changes.
- Maintained daily records of room availability and rates.
- Assisted with room reservations, changes and cancellations.
- Processed payments from customers for room charges and incidentals.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Florist
HyVee Foods
Algona, IA
06.2022 - 05.2023
- Designed and arranged floral displays for various store events and promotions.
- Assisted customers with selecting appropriate flowers and plants for their needs.
- Maintained inventory of flowers, supplies, and equipment for efficient operations.
- Cleaned and organized workstations to ensure a safe and productive environment.
- Collaborated with team members to create seasonal floral collections for displays.
- Developed knowledge of plant care techniques to enhance product quality and longevity.
- Kept the store clean and organized at all times.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Processed sales transactions via cash register and telephone orders.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Maintained detailed records of customer orders and invoices.
- Assisted with loading floral arrangements onto delivery trucks.
- Stocked shelves with new merchandise on a daily basis.
Restaurant Hostess
Emerald's Fine Food and Liberations
Algona, Iowa
07.2019 - 05.2023
- Greeted guests warmly and managed seating arrangements effectively.
- Coordinated with servers and kitchen staff to ensure smooth operations.
- Handled reservations and maintained an organized waiting list.
- Provided menu information and answered guest inquiries promptly.
- Monitored dining area for cleanliness and guest comfort consistently.
- Assisted in training new host staff on procedures and service standards.
- Developed strong relationships with regular patrons to enhance customer experience.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Provided menus and answered questions about menu items and specials.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Esthetician - Esthetics
PCI
Ames, IA05-2024
High School Diploma -
Bishop Garrigan Catholic Schools
Algona, IA05-2023
Skills
- Housekeeping management
- Quality control
- Customer satisfaction
- Cleanliness standards
- Room inspections
- Safety compliance
- Conflict resolution
- Effective communication
- Team leadership
- Attention to detail
- Time management
- Problem solving
- Performance evaluation
- Health and safety compliance
- Customer service
- Workload prioritization
- Employee evaluations
- Laundry operations
- Staff motivation
- Housekeeping
Timeline
Housekeeping Supervisor
Best Western Hotel
06.2024 - 06.2025
Hotel Front Desk Clerk
La Quinta Inn & Suites
07.2023 - 02.2024
Florist
HyVee Foods
06.2022 - 05.2023
Restaurant Hostess
Emerald's Fine Food and Liberations
07.2019 - 05.2023
Esthetician - Esthetics
PCI
High School Diploma -
Bishop Garrigan Catholic Schools