Lydia Fitzke
Jacksonville
Summary
Dynamic professional with extensive experience in customer service, sales techniques, and product knowledge. Adept at leveraging persuasive communication skills to engage customers and recommend tailored solutions effectively. Proven track record in maintaining organized inventory while contributing to team objectives. Recognized for fostering a positive learning environment through active listening, guidance, and resource sharing, promoting both academic success and personal development within collaborative settings. Committed to creating meaningful connections that enhance customer satisfaction and drive business growth.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Rethreaded
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Manager's Assistant
Thread and Ink Embroidery
05.2017 - 07.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Provided product knowledge training to new associates, fostering team development.
- Handled customer complaints effectively, ensuring satisfaction and loyalty.
- Contributed to promotional events, engaging customers and boosting store traffic.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
Hospitality/Event Staffing
- Serviced guest with food refreshments, bar and concessions.
- Ensure all components of events ran smoothly through strategic planning.
- Prioritizing and compartmentalizing delegated tasks while properly executing the client’s vision.
Peer Support Specialist
Northeast Florida Healthy Start Coalition
02.2025 - 03.2025
- Provided guidance and support to families navigating healthcare systems.
- Assisted clients in accessing community resources and services effectively.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Developed educational materials to promote health literacy among clients.
- Monitored client progress and documented outcomes for case management purposes.
- Facilitated support groups, fostering peer connections and shared experiences.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Education
Associate's Degree -
FSCJ
10.2025
High School Diploma - undefined
FSCJ
06.2001
Skills
- Microsoft Office
- Customer Service
- Empathy
- Goal Setting
- Communication-Interpersonal Skills
- Professional Development
- Peer lead groups
- Self Management
- Problem-Solving
- Flexibility
- Adaptable
- Organizational Skills
- Team Player
Timeline
Peer Support Specialist
Northeast Florida Healthy Start Coalition
02.2025 - 03.2025
Retail Sales Associate
Rethreaded
04.2023 - Current
Office Manager's Assistant
Thread and Ink Embroidery
05.2017 - 07.2022
Hospitality/Event Staffing
High School Diploma - undefined
FSCJ
Associate's Degree -
FSCJ