LYDIA FOSTER
Upper Marlboro,MD
Summary
Accomplished Flight Attendant offering over 2.5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Republic Airways
03.2022 - Current
- Ensure passenger safety and comfort on domestic flights in the Midwest U.S
- For 50 to 60 hours per week
- Determined means for condensing overhead storage that opened up 10% more space
- Instruct and demonstrate proper use of flight and emergency equipment
- Provide extra assistance for passengers who are disabled or under the age of 18
- Searched actively for ways to contribute/lighten the workload of others during airport-based reserve hours
- Assisted with ticketing, carry-on baggage, and other pre-flight duties.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Lead Bartender
Bjs Brewhouse
10.2018 - 01.2023
- Took orders and made drinks for local guests and delivered them accurately and promptly
- Operated as sole bartender on weekday shifts and with one other bartender on busy nights and weekends
- Performed wait staff duties for diners by taking food and snack orders and liaising with the kitchen
- Verified the identification and age of customers, preparing and serving alcoholic beverages, accepting payment from customers, cleaning glasses and bar utensils, and balancing cash receipts to record sales.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Collections Specialist
Maxim Healthcare Group
01.2020 - 06.2021
- Monitored accounts on a daily basis
- Identified outstanding account receivables
- Investigated historical data for debts and bills
- Took actions in order to encourage timely payments
- Processed payments and refunds
- Resolved billing issues
- Resolved customer credit issues.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
Admin/Accounts Payable
Vector Security
01.2019 - 09.2019
- Created purchase orders from equipment orders in Dynamics Great Plains from information provided by our service and installation departments
- Ensured correct quantities, prices, part numbers, shipping method, and shipping destinations are utilized
- Handled checks and petty cash
- Tracked all equipment shipments and work with vendors to ensure delivery and or provide revised shipping information as needed
- Assisted with the return of equipment and redeployment of unused equipment
- Provided backorder and delivery delay information to the sales department
- Assisted to ensure receipt of proper credits for returned merchandise
- Researched discrepancies between purchase orders and vendor invoices
- Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems, and corrected invoicing and journal entry errors that had previously been missed.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Tracked funds, prepared deposits and reconciled accounts.
Security Administrator
ByteGrid Data Center
05.2017 - 01.2019
- Permitted entry to clients
- Created badges for tenants in data center
- Responsible for all aspects of corporate risk regarding data center security
- Managed emails from clients and potential clients
- Provided accurate notes of unusual occurrences
- Responsible for monthly reports and daily logs
- Prevented losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Investigated incidents and wrote reports.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Kept team compliant with security protocols and appearance standards.
Enrollment Specialist
K12
03.2016 - 03.2017
- Performed organizational clerical tasks
- Processed 120-150 documents per day
- Developed a student record filing system to meet the needs of the elementary, secondary, and special education teams
- Answered enrollment questions online and phone calls
- Processed and verified information associated with prospective student accounts
- Input student enrollment documentation, course/grade documentation, and immunization documentation
- Processed incoming and outgoing student record requests
- Maintain a log of student record activity.
Education
Bachelor of Arts - Journalism
Bowie State University
Bowie, MD05.2016
Skills
- FAA Regulations
- Regulatory Compliance
- Preflight briefings
- Emergency Response Coordination
- Flight safety
- Passenger safety management
- Customer Service
- First Aid
- Emergency Care
- Emergency Response
- Cultural Awareness
Timeline
Flight Attendant
Republic Airways
03.2022 - Current
Collections Specialist
Maxim Healthcare Group
01.2020 - 06.2021
Admin/Accounts Payable
Vector Security
01.2019 - 09.2019
Lead Bartender
Bjs Brewhouse
10.2018 - 01.2023
Security Administrator
ByteGrid Data Center
05.2017 - 01.2019
Enrollment Specialist
K12
03.2016 - 03.2017
Bachelor of Arts - Journalism
Bowie State University
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