Lydia Gallo
Pontiac,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Office Manager
Lexington Truck & Trailer Inc
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Residential Underwriter Service Assistant
State Farm
01.2023 - 06.2024
- Communicates with agents to assist with customer policies regarding quotes, premium differences and errors.
- Routinely calloborates with underwriters and management to ensure effective coverage, and resolve complex requests.
- Consistently exceed production goals while maintaining high level of quality.
BOP Underwriter Service Assistant
State Farm
03.2016 - 01.2023
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Openly communicated with underwriter partners to ensure proper coverage.
Cashier/Trainer
Big R Stores
05.2010 - 03.2016
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Continued Education - Accounting And Bookeeping
Heartland Community College
Normal, ILSkills
- Customer Interaction
- Special Projects
- Production Goals
- Initiative
- Accountability
- Adaptability
- Decision Making
- Effective Cross Functional Communicator
- Payroll and budgeting
- Clerical support
- Microsoft Excel
Timeline
Office Manager
Lexington Truck & Trailer Inc
05.2024 - Current
Residential Underwriter Service Assistant
State Farm
01.2023 - 06.2024
BOP Underwriter Service Assistant
State Farm
03.2016 - 01.2023
Cashier/Trainer
Big R Stores
05.2010 - 03.2016
Continued Education - Accounting And Bookeeping
Heartland Community College
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