Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Goheen

Nashville,TN

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Manager

AMC Theatres
05.2024 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

AMC Theatres
11.2022 - 05.2024
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Supervisor

AMC Theatres
07.2022 - 11.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Crew Leader

AMC Theatres
03.2022 - 07.2022
  • Trained employees in time management and proper ways to complete job duties.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.

Crew Member

AMC Theatres
06.2021 - 03.2022
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, janitor, and cook
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals, and collected payments.

Crew Member

Wendy's
06.2019 - 07.2020
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Hillwood High School
Nashville, TN
05.2022

Skills

  • Team Leadership
  • Workforce Management
  • Staff Management
  • Guest service
  • Communication
  • Muli-Tasker

Timeline

Manager

AMC Theatres
05.2024 - Current

Manager

AMC Theatres
11.2022 - 05.2024

Supervisor

AMC Theatres
07.2022 - 11.2022

Crew Leader

AMC Theatres
03.2022 - 07.2022

Crew Member

AMC Theatres
06.2021 - 03.2022

Crew Member

Wendy's
06.2019 - 07.2020

High School Diploma -

Hillwood High School

Similar Profiles

CREATE PROFILE
Lydia Goheen