Lydia Greenstein
Lake Mary,FL
Summary
Customer-oriented professional with experience in customer service and general aviation. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ranch Hand
Walt Disney World
11.2023 - 01.2025
- Provide exceptional animal care and ensure the safety of our guests while working around equine.
- Maintain and ensure the implementation of feeding and nutritional programs as set in place by management.
- Observe animals and provide feedback on animal health and medical conditions, administer medications if instructed by management.
- Daily grooming and washing of all animals.
- Provide outstanding guest service and educate guests on the animal collection.
- Enhanced ranch safety by conducting regular equipment maintenance checks.
Flight Attendant
Frontier Airlines
02.2019 - 08.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maintained a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in crew.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and FAA regulations to ensure complete compliance with safety and security procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Sales Associate
Chagrin Saddlery
06.2018 - 02.2019
- Responsible for engaging customers in a friendly manner, assisting with their needs, answering questions, fulfilling orders, and ensuring overall customer satisfaction.
- Being available to management and coworkers for any and all responsibilities required – being flexible.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Stock Associate/Cashier/ Bather
PetSmart
07.2017 - 02.2018
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stable Hand
Privately Owned Stables
08.2016 - 02.2017
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Groomed horses to prepare for exhibitions.
Administrative Assistant/Receptionist/CSR
Pristine Laser Center
02.2016 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technology Specialist/CSR
Office Depot
04.2014 - 02.2016
- Responsible for engaging customers in a friendly manner, assisting with their needs, answering questions, fulfilling orders, and ensuring overall customer satisfaction.
- Computer diagnostics, ordering and stocking supplies and product, and determining customers options for repairs.
- Ringing registers, handling money/customer transactions.
- Organizing and cleaning my work station, the store, and keeping everything presentable for the company image.
- Logged updates on support tickets to communicate status to users and managers.
Education
Diploma -
Eustis High School
Eustis, FL01.2015
Skills
- Aviation Flight Planning
- Weather interpretation
- Safety Procedure Implementation
- Service-Oriented Approach
- Effective Listening
- Strategic Decision Making
- Conflict Resolution
- Client Relationship Development
- Strong Technical Skills
- Airport Ground Operations
- Aircraft systems
- GPS navigation
Certification
Private Pilot License (PPL) - 01/2021
Timeline
Ranch Hand
Walt Disney World
11.2023 - 01.2025
Flight Attendant
Frontier Airlines
02.2019 - 08.2023
Sales Associate
Chagrin Saddlery
06.2018 - 02.2019
Stock Associate/Cashier/ Bather
PetSmart
07.2017 - 02.2018
Stable Hand
Privately Owned Stables
08.2016 - 02.2017
Administrative Assistant/Receptionist/CSR
Pristine Laser Center
02.2016 - 08.2016
Technology Specialist/CSR
Office Depot
04.2014 - 02.2016
Diploma -
Eustis High School
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