Lydia Haimanot
MD
Summary
Accomplished professional with a proven track record at Uber, excelling in customer service and schedule management. Demonstrated ability to enhance customer satisfaction and streamline onboarding processes at Specialty Home Care Llc, achieving high customer ratings and efficient staff coordination. Skilled in navigating diverse situations with patience and understanding, ensuring operational excellence and integrity in all interactions. Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Proven track record of successfully managing recruitment initiatives and filling positions. Experienced with finding qualified candidates, coordinating interviews and onboarding new hires.
Overview
2
2
years of professional experience
Work History
Uber Driver
Uber
01.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Staffing Coordinator
Specialty Home Care Llc
08.2023 - 10.2023
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Developed and facilitated new-hire orientations.
Cashier
Criswell Nissan
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Uber Driver
Uber
01.2022 - 04.2023
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Followed company guidelines and policies when interacting with passengers.
Education
High School Diploma -
Oak Hill Academy
Mouth Of Wilson, VA05.2020
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Staff Scheduling
- New Hire Onboarding
- Strong Organization
- Staff Coordination
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
Languages
Amharic
Native or Bilingual
English
Full Professional
Timeline
Staffing Coordinator
Specialty Home Care Llc
08.2023 - 10.2023
Cashier
Criswell Nissan
05.2023 - 07.2023
Uber Driver
Uber
01.2022 - Current
Uber Driver
Uber
01.2022 - 04.2023
High School Diploma -
Oak Hill Academy