Lydia Hamilton
Homestead,USA
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
14
14
years of post-secondary education
Work History
Last Mile Operations Manager
RXO
05.2024 - 07.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Lead Market Ambassador
Holidays Network Group
03.2021 - 04.2024
- Working closely with the sales and marketing team to implement marketing strategies and campaigns, educating customers about the company's travel club membership
- Responsible for leading shift and assisting reps with carpools/spiffs/extended information/closing bookings
- Finished 2022 as the number one rep in the company, which lead to my promotion as Lead
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Truck Dispatcher
Zbrothers Inc
10.2019 - 03.2021
- Coordinate and manage the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline to minimize how many trucks and drivers are out
- Determine the best delivery methods and negotiate rates directly with Amazon’s logistics team
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
Reservation Specialist
Mandarin Oriental Hotel
12.2018 - 10.2019
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Resolved various issues and discrepancies for customers.
- Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
- Coordinated bookings for up to 295 rooms.
- Participated in training programs focused on developing product knowledge and honing customer service skills for continuous personal growth within the role. *Forbes*
Group Reservation Coordinator
Pullman Miami Hotel
03.2017 - 12.2018
- I supervised and handled all group and individual reservations via phone and email while maintaining on going communication with group sales, Front office team, and Director of Revenue
- I maintain contracted reservations, IE: airline crew members, cruise lines, and corporate accounts
- I provide guest with information regarding hotel services and booking enquiries
- Reduced cancellations and no-shows by developing an effective reminder system for clients.
- Streamlined group reservation processes by implementing an efficient booking system.
Warehouse Fulfillment Ambassador
Amazon
10.2014 - 11.2017
- Perform inbound and outbound operations
- Select, pack, and ship customer orders
- Train new hires on safety procedures and processes of the warehouse work floor
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Assisted team with operational policies and procedures to drive services.
Warehouse Dispatch/ Customer service Rep
HHGreg Furniture/Appliances
04.2016 - 03.2017
- Dispatch- responsible for scheduling transportation, assigning, and tracking work crews and drivers on delivery efforts, preparing work orders, and following all company regulations
- Customer Service- work with customers who have complaints, orders, or require information about products/services purchased from the store
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Server/Hostess
Yard House
10.2014 - 04.2016
- Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Organized large parties’ reservations and special requests efficiently and accurately
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server/Quality Assurance Expeditor
Chilis
03.2011 - 09.2014
- Ensure the efficient flow of orders from the waiters to the kitchen
- Ensure orders are being prepared with the correct priority
- Assist in the final preparation of dishes
- Check dishes before delivery for accuracy, presentation and temperature
- Deliver orders to maintain fast service
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
South Dade Senior High
Homestead, FL06-2009
Associate of Arts - Communications
Miami Dade College
Miami, FL 08.2009 - 01.2024
Skills
- Interpersonal skills
- Intrapersonal skills
- Adaptability
- Microsoft Office Proficient
- Dependable
- Detail oriented
- Self-motivated
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
References
- Casey Braunstein, Lead Market Ambassador, (954) 980-2825
- Eric Rutherford, Marketing Director, (407) 744-6853
- Nickolette Beckford, Zbrothers Operations Manager, (954) 999-9031
- Dahani, General Manager at HHGREG Pinecrest location
- Emin Ayugen, Reservations Manager at Mandarin Oriental, (443) 373-6144
- Tetiana Matiushenko, Reservations Supervisor at Mandarin Oriental, (786) 715-0630
- Jackie Gomez, Manager at Chilis, (786) 459-7465
Certification
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Forklift Certification
Timeline
Last Mile Operations Manager
RXO
05.2024 - 07.2024
Lead Market Ambassador
Holidays Network Group
03.2021 - 04.2024
Truck Dispatcher
Zbrothers Inc
10.2019 - 03.2021
Reservation Specialist
Mandarin Oriental Hotel
12.2018 - 10.2019
Group Reservation Coordinator
Pullman Miami Hotel
03.2017 - 12.2018
Warehouse Dispatch/ Customer service Rep
HHGreg Furniture/Appliances
04.2016 - 03.2017
Warehouse Fulfillment Ambassador
Amazon
10.2014 - 11.2017
Server/Hostess
Yard House
10.2014 - 04.2016
Server/Quality Assurance Expeditor
Chilis
03.2011 - 09.2014
Associate of Arts - Communications
Miami Dade College
08.2009 - 01.2024
High School Diploma -
South Dade Senior High
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