Lydia Hardwick

• Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
• Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
• Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
• Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
• Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
• Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
• Adapted teaching methods and materials to accommodate diverse learning styles among toddlers effectively.
• Monitored children''s progress through regular assessments and adjusted teaching approaches accordingly.

• Maintained clean and hygienic work environment by adhering to strict sanitation procedures.
• Delivered exceptional customer service, enhancing client retention and satisfaction.
• Processed payments efficiently, ensuring prompt service through accurate sales entry.
• Increased salon revenue by upselling treatments and products during client visits.
• Educated clients on hair care techniques to promote healthier hair between appointments.
• Scheduled appointments for multiple clients simultaneously, demonstrating effective time management.
• Supported reception desk operations by managing calls and collecting payments for services.
• Handled appointment bookings, answered phone inquiries, and greeted clients professionally.

Guided teen girls in system through program focused on personal development and daily structure

• Managed high call volumes while delivering exceptional customer support with professional composure.
• Handled escalated calls, resolving complex issues to ensure client satisfaction.
• Mastered multiple software systems to improve efficiency and reduce customer hold times.
• Streamlined call flow processes for enhanced response times and increased productivity.
• Exceeded monthly performance metrics, contributing significantly to call center success.
• Educated customers on billing and payment processing procedures, ensuring clarity.
• Collaborated with team members to share best practices and enhance overall performance.
• Identified upselling opportunities, contributing to increased revenue generation.