Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Harrison

Baker,FL

Summary

Dedicated with a track record at Walk-On’s, enhancing guest satisfaction through exceptional customer service and efficient cash handling. Skilled in fostering positive relationships and resolving concerns swiftly, demonstrating a strong work ethic and guest engagement ability. Achieved significant improvements in customer experience by prioritizing efficient, friendly service.

Overview

5
5
years of professional experience

Work History

Server

Walk-On's Bistreaux & Bar
04.2024 - 08.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for the following shift.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Expo Runner / Server

Yeager’s Downhome
12.2023 - 04.2024
  • Developed strong communication skills between front-of-house and back-of-house teams.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Delivered food orders from kitchen to customers' tables.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Fire Watcher / Confined Space Attendant

Thorpe Plant Services
05.2023 - 12.2023
  • Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
  • Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
  • Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
  • Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
  • Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.

Server/ Cashier

Scooters Fish House
05.2020 - 05.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Guest Advocate

Target
09.2019 - 03.2020
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

Education

Highschool Diploma -

Baker School
Baker, FL
05.2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Walk-On's Bistreaux & Bar
04.2024 - 08.2024

Expo Runner / Server

Yeager’s Downhome
12.2023 - 04.2024

Fire Watcher / Confined Space Attendant

Thorpe Plant Services
05.2023 - 12.2023

Server/ Cashier

Scooters Fish House
05.2020 - 05.2021

Guest Advocate

Target
09.2019 - 03.2020

Highschool Diploma -

Baker School

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Lydia Harrison