Lydia Head
Sparks
Summary
3 years of experience in customer service, cash handling, leadership, conflict resolution, and team management. Developed skills in fast-paced, customer-focused environment. Top of class of 2025, and will be graduating high school at the age of 16 with 80 college credits and full scholarships to the University of Nevada, Reno. Seeking to transition into a more professional environment and company, where these skills can provide the highest standard of service.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
08.2022 - Current
- Trained new employees and delegated daily tasks.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes.
Crew Member
Wendy's
03.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
No Degree - Chemistry
Truckee Meadows Community College
Reno, NVBachelor of Science - Chemistry
University of Nevada, Reno
Reno, NV05-2027
High School Diploma -
Alpine Academy College Preparatory High School
Sparks, NV06-2025
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Sales and upselling
- Customer service
- Time management skills
Timeline
Shift Leader
Dunkin' Donuts
08.2022 - Current
Crew Member
Wendy's
03.2022 - 08.2022
No Degree - Chemistry
Truckee Meadows Community College
Bachelor of Science - Chemistry
University of Nevada, Reno
High School Diploma -
Alpine Academy College Preparatory High School
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