Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Heidler

West Grove,Pennsylvania

Summary

Self-motivated Team Member recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries.

Overview

2
2
years of professional experience

Work History

Barista

Well Coffeehouse & Marketplace
Hockessin, DE
01.2024 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Wrapped, labeled and dated food items for sale.
  • Described menu items to customers and suggested appealing products.
  • Input orders into point of sale system and handled customer payments.
  • Utilized POS system to receive and process customer payments.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Memorized official and off-menu coffee and tea preparations.
  • Supported highest standards of conduct and service to support company reputation.

Associate

Hills Quality Seafood Markets
Westchester, PA
04.2023 - 10.2023
  • Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Built relationships with customers by providing friendly customer service.
  • Arranged and stocked new merchandise following placement directions.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended, selected and located merchandise based on customer desires.
  • Bagged or packaged purchases and wrapped gifts.

Cashier

Minimarkets
West Grove, PA
01.2022 - 12.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Education

Avon Grove High School
West Grove, PA
05-2022

Skills

  • Cash Handling
  • Opening and closing duties
  • POS Systems
  • Friendly and outgoing
  • Active listener
  • Positive and professional
  • Product displays
  • Team Player
  • Speedy and efficient
  • Conflict Mediation
  • Solid problem solver
  • Stock management
  • Sales Promotion
  • Inspecting merchandise
  • Inventory Tracking
  • Heavy Lifting
  • Product Recommendations
  • Excellent Communication

Timeline

Barista

Well Coffeehouse & Marketplace
01.2024 - Current

Associate

Hills Quality Seafood Markets
04.2023 - 10.2023

Cashier

Minimarkets
01.2022 - 12.2022

Avon Grove High School

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Lydia Heidler