Lydia Heinz
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Environmental Services Senior Custodian
UC Davis Health
Sacramento, CA
07.2022 - Current
- Supported a healthy work environment by conducting thorough disinfection processes during flu season and in response to outbreaks.
- Increased customer satisfaction by responding to requests for additional cleaning services in a timely manner.
- Played a key role in emergency preparedness by participating in drills, maintaining knowledge of evacuation procedures, and ensuring all safety equipment was functional and accessible.
- Upheld high standards for facility appearance by regularly performing detailed inspections of all areas, identifying any deficiencies and taking corrective action as needed.
- Enhanced workplace safety by promptly addressing potential hazards, such as spills or broken equipment.
- Contributed to a positive workplace atmosphere by maintaining open communication with colleagues and supervisors regarding ongoing tasks and potential issues.
- Promoted teamwork among custodial staff through regular meetings focused on collaboration, problem-solving, and goal-setting initiatives.
- Contributed to the overall company mission by identifying opportunities for continuous improvement within the custodial department.
- Improved facility cleanliness by implementing efficient custodial procedures and utilizing appropriate cleaning materials.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Front End Cashier Lead
Foods Co
Sacramento, CA
01.2010 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Home Health Aide
Assured Care LLC
Sacramento, CA
06.2015 - 03.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Transported clients for medical and personal outings.
- Utilized universal precautions and infection control principles in all aspects of care.
- Documented vital statistics and coordinated with health care providers.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- 10 plus years of customer service experience
- Ability to operate with wheelchairs, hospital beds and gurneys.
- Knowledge of CPR, IV pumps and Foley Catheters.
- Knowledge of proper body mechanics and patient transfer techniques.
- Ability to maintain composure, respond calmly, using sound judgment.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CASkills
- Strong Communication Skills
- Reliability and punctuality
- Organizational abilities
- Staff Training and Development
- Chemical handling knowledge
- Physical stamina and strength
- Health and Safety Regulations
- Cleaning
- Strong Work Ethic
- Sweeping and Mopping
- Adaptable and Flexible
- Trash Collection and Removal
- Safety Standards and Protocols
- Conscientious and Detail-Oriented
- Restroom Servicing
- OSHA Compliance
- MSDS knowledge
Timeline
Environmental Services Senior Custodian
UC Davis Health
07.2022 - Current
Home Health Aide
Assured Care LLC
06.2015 - 03.2020
Front End Cashier Lead
Foods Co
01.2010 - 06.2022
High School Diploma -
Desert Hot Springs High School