Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lydia Hendrick

Summary

Detail-oriented with experience in administrative tasks and financial records.

Overview

9
9
years of professional experience

Work History

Bookkeeping Assistant

Kim Sitton
03.2023 - 07.2023


  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.

Secretary/Dispatcher and Bookkeeper

Laura Hester
02.2020 - 04.2023
  • Prepared quarterly and annual reports from Quickbooks.
  • Reconciled Bank accounts and credit cards.
  • Accounts Payable and Accounts Receivable.
  • Answered phones and dispatched technicians.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to customers.
  • Ordered parts and reserved work equipment as needed.
  • Pulled permits and scheduled inspections.
  • Paid company bills and filed.
  • Responded to emails and other correspondence from customers and vendors.

Drive-Thru-Director

Phillip Smith
03.2018 - 01.2020
  • Resolved customer complaints promptly, demonstrating empathy while offering solutions to maintain customer loyalty.
  • Ensured accurate order fulfillment by closely monitoring food preparation and packaging in the drive-thru area.
  • Assisted with troubleshooting technical issues related to drive-thru equipment, coordinating repairs or replacements as needed for uninterrupted service.
  • Enhanced employee morale by providing regular training sessions and performance feedback for the drive-thru team.
  • Analyzed data from daily reports to identify trends or areas requiring attention within the drive-thru operations.
  • Conducted regular safety checks of drive-thru equipment, ensuring compliance with company policies and local regulations.
  • Maintained cleanliness standards of the drive-thru area, ensuring a positive experience for both staff and customers.
  • Established a positive work environment by celebrating team successes and recognizing individual achievements within the drive-thru staff.
  • Continuously sought feedback from customers and employees to identify areas for improvement in the overall drive-thru experience, implementing changes accordingly.
  • Managed cash handling procedures within the drive-thru operation, maintaining accuracy in transactions and daily reconciliations.
  • Reduced wait times by streamlining the drive-thru process with proper task delegation and communication.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Volunteer

Weatherford Regional Medical Center
07.2014 - 09.2014
  • Assisted Nurses with cleaning and prepping rooms for next patient.
  • Made new patient packets.
  • Brought snacks, and warm blankets to patients.
  • Did whatever Nurses asked me to help them with.

Education

Associate of Science - General Studies

Weatherford College
Weatherford
12-2021

Skills

  • Quickbooks
  • Bank reconciliation
  • Customer relations
  • Payroll processing

Timeline

Bookkeeping Assistant

Kim Sitton
03.2023 - 07.2023

Secretary/Dispatcher and Bookkeeper

Laura Hester
02.2020 - 04.2023

Drive-Thru-Director

Phillip Smith
03.2018 - 01.2020

Volunteer

Weatherford Regional Medical Center
07.2014 - 09.2014

Associate of Science - General Studies

Weatherford College

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Lydia Hendrick