Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Henson

Warrensburg,IL

Summary

Gifted Interpreter with aptitude for conveying emotion, style and content of American Sign Language users. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 17 years of experience.

Overview

25
25
years of professional experience

Work History

Sales Associate

Von Maur
Forsyth, IL
06.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Prepared large cash deposits with zero discrepancies.

Sign Language Interpreter

Decatur Public Schools
Decatur , IL
08.2004 - Current
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Provided interpretation services for deaf and hard of hearing with varying emotional and or behavioral needs.
  • Maintained message content, tone and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Facilitated communication between deaf or hard of hearing individuals.
  • Collaborated in planning meetings to better serve hard of hearing in an educational setting.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
  • Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Associate of Applied Science - Deaf Communication

St. Louis Community College
Florissant Valley
05.2000

Skills

  • Reading Comprehension
  • Teamwork and Collaboration
  • Crisis Prevention Intervention Training
  • Trauma Informed
  • Verbal and Written Communication
  • Ethical Codes Adherence
  • Educational Team Collaboration
  • Answering Customer Questions
  • Translation Accuracy
  • American Sign Language Proficient

Timeline

Sales Associate

Von Maur
06.2015 - Current

Sign Language Interpreter

Decatur Public Schools
08.2004 - Current

Associate of Applied Science - Deaf Communication

St. Louis Community College

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Lydia Henson